In two interviews conducted at ServiceNow Knowledge 2025, Tom Smith spoke with Julie Teigland, Global Vice Chair for Alliances & Ecosystem, the EY organization, and Anindo Dutta, Partner/Principal, EY Global Growth & Innovation, the EY organization, about how EY and ServiceNow are scaling AI adoption, driving compliance transformation, and orchestrating IT ecosystems to deliver enterprise-wide impact across financial services, life sciences, and manufacturing industries.
Highlights
EY’s Partnership with ServiceNow (00:24)
Teigland says ServiceNow is EY’s third most important partner globally, playing a critical role in client transformation and AI orchestration. Teigland explains how ServiceNow helps streamline complex compliance environments and regulatory requirements across different departments.
Industry Focus and Compliance (01:35)
Teigland identifies financial services, manufacturing, and life sciences as key industries targeted by EY and ServiceNow. Compliance is a top priority in these industries, and ServiceNow plays a key role in simplifying that complexity. Teigland explains how EY works closely with clients on the ground, helping them transform operations while staying aligned with evolving regulations. She describes how ServiceNow’s platform scales easily across departments, from HR and IT to tax and risk, making it easier to drive consistent, enterprise-wide change.
AI and Enterprise Data (03:45)
AI and AI agents can be used in various functions to improve compliance and streamline processes. Teigland underscores the importance of transparent, enterprise-wide data and positions ServiceNow as central to orchestrating complex IT environments. She points to the rising need for a control tower approach to manage AI agents efficiently, with ServiceNow playing a pivotal role. Its ability to navigate and unify layers of disparate systems makes it a critical tool for seamless IT stack integration and operational alignment.
Data Fabric and IT Stack Integration (06:06)
Teigland talks about the concept of Data Fabric and its role in integrating various data sources and IT products. Teigland explains how ServiceNow acts as the glue that links and orchestrates individual products in a client’s IT stack. The typical company’s IT stack, often consisting of hundreds of software-as-a-service (SaaS) products, is mentioned, with ServiceNow’s role in managing these products. Teigland notes the growing importance of ServiceNow in helping companies combine and manage their IT stacks more effectively.
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Future Trends and AI Deployment (06:59)
Teigland predicts a shift from AI pilots to widespread deployment and enablement of AI use cases by 2025. She describes the current trend of CEOs having pet AI projects and the need for a more concentrated and consistent approach. The focus on selecting a few key IT stack components and driving transformation through orchestration is emphasized. Teigland expects more widespread rollout and deployment of AI use cases.
Highlights
EY and ServiceNow Relationship Overview (00:20)
Dutta provides an overview of the strong 360 relationship between EY and ServiceNow, including their joint go-to-market efforts in areas like risk, financial services, and people consulting. The relationship includes EY selling services to ServiceNow and a joint go-to-market strategy, which is particularly strong in risk and financial services. Dutta describes the relationship as highly collaborative and dynamic, built around three key approaches: selling to, selling with, and selling through.
Scaling and Growth of the EY-ServiceNow Relationship (01:50)
Dutta explains that ServiceNow is in EY’s top three strategic alliance relationships, alongside SAP and Microsoft. The relationship has expanded into new frontiers like the Middle East and Asia, and new offerings and sectors have been opened up. Dutta mentions the importance of year-on-year growth and the significant resources EY has dedicated to the ServiceNow business, including a global center of excellence in India and the Philippines.
Focus on Vertical Industries and AI Adoption (03:35)
Dutta lists six industry verticals prioritized by ServiceNow, with a particular focus on financial services, life sciences, and manufacturing. Dutta talks about the significant credibility and joint wins EY and ServiceNow have achieved in these industries. The conversation shifts to the adoption of AI in these industries, with Dutta noting a strong interest in agentic AI and ServiceNow’s leadership in this area.
EY’s Role as an Orchestrator in AI and Agentic AI (04:43)
Dutta explains EY’s role as an orchestrator in the AI ecosystem, helping clients integrate various AI agents, including those from NVIDIA, Microsoft, and ServiceNow. EY leverages ServiceNow’s orchestration capabilities to provide a single pane of glass for AI services, allowing clients to use multiple AI agents simultaneously. Dutta states that EY’s role is to leverage ServiceNow’s technology and EY’s intellectual property to provide a comprehensive AI solution for clients.
Future of AI and Agentic AI in EY’s Customer Base (07:02)
Dutta mentions that EY is training its own people to gain experience with these new technologies, which will then be taken to market. Dutta predicts that 2025 will be a year focused on AI and agentic AI, with EY and ServiceNow partnering to provide advanced AI solutions.
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