In this exclusive interview with Steve Miranda, executive vice president, applications development, Oracle, Miranda and Bob Evans, founder, Cloud Wars, talk about the rapid pace of innovation in agents and applications.
Highlights
Oracle’s AI Initiatives and Generative AI Use Cases (00:55)
Steve Miranda recaps Oracle’s generative AI use cases, mentioning the announcement of 50 use cases at the 2023 CloudWorld in Las Vegas and the subsequent delivery of over 100 use cases. AI Assist has been integrated into various applications to automate text input tasks such as summarizing reports, creating job posts, and sending emails. Oracle has delivered over 50 AI agents that automate business processes.
Introduction of Oracle AI Agent Studio (02:30)
Miranda announces the Oracle AI Agent Studio, which allows customers to create workflows or orchestrations using pre-built agents to automate business processes more comprehensively. The studio offers extensibility, allowing customers to modify existing agents or build their own using various large language models (LLMs). Miranda provides an example of a recruiting process where a third-party system can be integrated into the workflow, further automating the process.
Customer Engagement and Agent Studio Features (04:06)
tThere’s a ramp-up for customers to build their own agents using the AI Agent Studio. Miranda discusses the speed and accuracy of AI, combined with APIs around business processes, making it easier for customers to automate parts of their processes quickly.
Security and Cost of Agent Studio (07:13)
As far as security concerns related to the Agent Studio, Miranda assures that Oracle maintains the same data privacy and security standards as before, with no customer data being passed to large language models or used for training. The Agent Studio is included in Oracle’s application subscription, with additional subscriptions required only for custom development work using Oracle’s cloud services.
Integration with Third-Party Agents and Customer Success (09:23)
The Agent Studio simplifies dealing with Oracle by reducing the need for multiple divisions and licenses. Miranda explains that Oracle has introduced new job functions like customer success managers and implementation success managers to maintain tight relationships with customers. The advent of software-as-a-service (SaaS) has changed Oracle’s approach, allowing for faster delivery of features and more frequent customer interactions.
Interoperability with Third-Party Agents (11:15)
Miranda confirms that Oracle’s agents can interact with third-party agents, enabling seamless automation of business processes across different systems. Oracle is working on integrating agents with third-party supplier or trading partner relationships, ensuring comprehensive automation. The ability to work with third-party agents is seen as a significant advantage for Oracle customers, enhancing the overall automation capabilities of their enterprise systems.
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