Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Bonnie joins Bob to explore how AI agents are transforming enterprise software, share real-world insights from Oracle’s latest AI Agent Studio launch, and more.
Episode 50 | AI Agents in Action
The Big Themes:
- The Rise of ‘Agent Ratios’: As companies roll out more AI agents, the “agent-to-human ratio” could become a useful AI maturity indicator. Currently, we’re seeing early adoption — with Oracle reporting that only 5–10% of its customers have put agents into production. These early use cases focus on low-risk, easily-automated tasks. It’s a cautious start, but the trajectory is upward. Bonnie points out that once the groundwork is laid, the pace of adoption will likely accelerate, yielding increased productivity.
- Four Smart Questions for Evaluating Enterprise AI Initiatives: To help customers decide whether to adopt AI capabilities, Bonnie offers four key questions: (1) Is it available to me? Not all customers have access to AI features; infrastructure matters. (2) Do I need or want it? Weigh the risk-reward tradeoff, especially in terms of time and internal resources. (3) Is my data protected? Ensure your vendor offers strong governance and compliance support. (4) What is the time to value?
- Knowing When to Leap and When to Wait on AI Adoption: Should companies wait or dive into AI now? Her advice: it depends. If your organization is in a fast-moving, innovation-driven sector, early adoption is essential to stay competitive. Waiting could mean falling behind. But for highly regulated industries or companies unused to rapid tech change, a cautious approach makes sense.
The Big Quote: “Healthy competition has gotten us to where we are right now with all the software vendors releasing all of these new features so quickly, because one does it, and then everybody else has FOMO [fear of missing out]. And so they’re quick to innovate as well. So, you know, I think in the end, customers are going to win because of all of this.”
More from Bonnie Tinder:
Connect with Bonnie on LinkedIn or send a message via her Acceleration Economy Analyst page.
