The SAP Business Network drives bold, customer-centric supply chain transformation, facilitating $6 trillion in transactions over the past year while delivering efficiency, visibility, and superior customer experiences.
customer experience
As use cases for AI agents increase exponentially, Microsoft delivers a raft of agents optimized for the massive Dynamics 365 installed base.
HoneyBook AI provides AI-powered tools for consultants, contractors, and freelancers with a customer-centric, outcome-focused approach.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Google Cloud’s AI strategy focuses on leveraging advanced technologies and a robust partner ecosystem to drive business transformation and innovation.
Standard Chartered Bank and SAP executives delve into the bank’s global transformation journey, focusing on technology’s pivotal role and strategic priorities. They discuss collaborative innovations driving financial and operational efficiencies across diverse markets and regulatory landscapes.
AWS is expected to achieve or exceed a 17.2% growth rate in Q2, driven by robust demand for GenAI and its other AI services including Bedrock and SageMaker.
Scott Rosecrans shares insights on AWS’ partnership with ServiceNow, GenAI usage, customers demands, and the significance of the partners ecosystem.
New AI-driven functionality automates monotonous tasks to accelerate the sales process and equip marketers, sellers, and service agents to better target buyers.
Marlon Dumas explains how Apromore tackles problems from different perspectives to drive process optimization for its customers.
When working with customers that are moving to the cloud, Oracle recognized the importance of embracing a customer success mindset to meet their specific business needs.
SAP CEO Christian Klein details the role of artificial intelligence (AI) in enhancing core business functions, and how SAP programs including RISE help customers.
Explore the future of customer experience as Geert Leeman from SAP discusses AI, the importance of data, and the evolving direct-to-consumer model.
By working with Google Cloud, TCS has expanded its offering capabilities to support customers in their business transformation initiatives.
Chris Knapik talked about how PepsiCo has benefited from Celonis and process mining during a customer interview at Celosphere 2023.
At the Workday Rising conference, Ash Noah, VP and Managing Director of Management Accounting and ESG at AICPA, explores the changing role of CFOs, emphasizing the shift from scorekeeping to value creation through embracing technology, AI, and ML.
Microsoft’s comprehensive AI upgrades extend to every business function, with a focus on use case-specific offerings.
Discover how AptEdge leverages generative AI to transform customer support, providing instant access to knowledge silos and boosting response times and satisfaction.
IBM and Salesforce collaborate for customer relationship management (CRM), leveraging generative AI to enhance customer experience and productivity.
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.