In this Digital CIO Summit moment, Cirque du Soleil VP of IT Philippe Lalumiere discusses the live entertainment company’s customer-centered digital transformation.
customer experience
Bob Evans proposes his “Sapphire Wishlist,” which includes five critical ideas that he hopes are addressed at SAP’s upcoming event.
ChatGPT, and its generative AI underlying technology, can replace some, but not all, human tasks. In this analysis, Janet Schijns explores which ones are best suited for machines versus humans.
On the company’s most recent earnings call, ServiceNow CEO Bill McDermott explained why leaders must hang together to drive digital transformation, and discussed generative AI.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Oracle’s Doug Smith explains how the company tracks the success of its partner and client projects, using its Customer Success management functions.
SAP Chief Partner Officer Karl Fahrbach defines the three-stop process that shows how SAP co-creates with partners and customers.
CFO of the London Stock Exchange Group told Oracle CEO the exchange’s big prize has been its ability to “create faster revenue outcomes,” writes Bob Evans.
In this interview from QlikWorld 2023, Qlik Global Product Marketing VP Josh Good and Wayne Sadin discuss the company’s tools and customer strategies.
Bob Evans shares highlights from his interview with Corporate VP of Google Cloud Kevin Ichhpurani about Google Cloud partners.
Bob Evans hosts Google Cloud’s Kevin Icchpurani, who discusses the Google Cloud partners ecosystem and how it’s working to deliver outcomes for customers.
Business leaders today need to consider the risk of not keeping pace with modernizing their businesses. Tony Uphoff explains why.
Bob Evans shares highlights from his exclusive interview with Kate Woolley about how customers benefit from IBM partnerships.
IBM’s Kate Woolley speaks with Bob Evans about IBM’s evolving partners ecosystem, and how customers benefit from that evolution.
Bob Evans speaks with Workday co-CEO Carl Eschenbach about the company’s partners ecosystem, leading up to Acceleration Economy’s Partners Ecosystem Digital Event.
Bob Evans speaks with ServiceNow SVP of Global Partnerships, Erica Volini, leading up to Acceleration Economy’s Partners Ecosystem Digital Summit.
Partnership leader Eric Volini outlines an ambitious set of goals for ServiceNow, including adding 1 million people to the company’s ecosystem by the end of 2024.
Through the effective use of social determinants of health (SDOH) data, the healthcare industry can work toward improved health outcomes and greater health equity.
Universal access to healthcare information – including patient records – is still one of the healthcare industry’s biggest pain points. There are important advances taking place, however.
Bob Evans explains how — and why — Google Cloud has “ripped” Microsoft, calling the company “anti-competitive.”