A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
customer experience
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Hearing fellow analysts collectively discuss key technology pillars will provide unique insights, says Kieron Allen in this CIO Summit event preview.
Supply chain strategies have evolved over the years, but we’re on the precipice of a new era of innovation in this area thanks to five new technologies.
Wayne Sadin explains the origins and trajectory of the chief data officer (CDO) role, which didn’t even exist two decades ago.
Janet Schijns shares top insights from recent conversations with partners and retailers about how they can best work together.
Janet Schijns defines how AI apps, supported by partners, can automate everything from repetitive tasks to supply chains for better operational efficiency.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
SAP is turning 51 but Bob Evans says it is becoming a youthful unicorn with the help of its experience centers, fashion initiatives, and superb customer focus.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
Bob Evans reviews recent developments coming from Google Cloud that better meet customer needs amid economic uncertainty.
In this Road to CIO Summit discussion, Aaron Back asks Bob Evans to share his thoughts on the CIO’s role today, as well as outline some of the speakers on the April event’s roster.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Bob Evans, Tony Uphoff, Scott Vaughan, and LinkedIn’s Mike Dungeon describe how the cloud drives business model and digital transformation.
In this CEO Outlook Moment, IBM CEO Arvind Krishna says that working together helps expand the impact of technology and ultimately benefits customers.
In this Cloud Wars Expo Industry Cloud Battleground moment, Google Cloud’s Carrie Tharp showcases Business Messages, a conversational messages solution that delivers branded interactions on a Places page.
In this CEO Cloud Outlook Series analysis, Bob Evans looks at Oracle CEO Safra Catz’s recent comments, which highlight why customers are at the center of the company’s universe, as well as what they can expect from 2023.
In this CEO Outlook series preview, Bob Evans shares comments from chief executive Safra Catz, who explains why Oracle puts customers at the center of its universe.