Taking the time to map your customer journey is a great way to help you better target your marketing, support…
Search Results: customer experience (1887)
In this Cloud Wars Live episode, Bonnie Tinder shares what she and the Raven Intel team have learned about making good decisions & more.
Howard Boville sat down with Cloud Wars Live to talk the IBM & SAP relationship (which is almost 50 years old), industry knowledge, and more.
Learn from Geoff Ables how to build customer (CRM) user personas, chart journey maps, and improve processes across sales, marketing and customer care
Learn how to effectively deploy a balanced approach for a Customer Service & Experience program.
Use the power of human-centered design to transform how you drive development, adoption, and engagement.
Check out our blog to learn how to boost customer satisfaction in a transportation workplace.
InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
Customers’ evaluations compiled by research firm Raven Intel show that the question of who’s #1 among SAP, Oracle & Workday remains open.
Citing “exploding demand” for SAP cloud products and RISE program, N. America Pres. DJ Paoni brushed aside recent claims from Larry Ellison.
Dynamics 365 provides a powerful platform and now you can embed your pixel perfect canvas apps in your Dynamics 365 forms. Learn how you can create enhanced user experiences with PowerApps inside of a Dynamics 365 entity form. Understand how you can pass data from Dynamics 365 and how this will enable you to create all new ways to display not only your Dynamics 365 data but also leverage other external data sources with the PowerApps connector framework. See demos of how to embed your control, connect your PowerApp to a custom data source and manage canvas apps as part of the Dynamics 365 solution architecture.
Customer experience used to be a term that was strictly associated with powerful B2C companies like Apple or Amazon. It was in those digital spaces that consumers grew accustomed to the white-glove, specialized service that kept them coming back time and time again.But as time goes on, there’s been a renewed focus on how to smooth out the digital customer journey for all transactions, particularly B2B digital transactions. In a recent report produced by Sapio Research, we found that more manufacturers are using digital solutions to improve customer experience. Improving customer experience will not only allow manufacturers to build new customer relationships but strengthen their current ones as well.Based on an in-depth survey of over 800 manufacturers in the U.S., we were able to put together a series of vetted recommendations for your manufacturing business to stay competitive in a digitized world.
Email campaigns are an exercise in relationship building. When done right, a well-mapped email program can bring in more sales and help you transform your existing client base into a community. But building a successful email strategy isn’t just about sales—by applying analytics to your customer journey, you can gather valuable intelligence about your prospect and customer base that can help you transform how clients experience your brand. In this presentation, we’ll talk about how to build targeted email campaigns for every step of the customer journey, with hands-on tips for deciding who to nurture, when to nurture them, what to say in your messaging, and how to measure email success.
Xpertdoc Smart Forms have revolutionized the way companies collect data and create documents. Read through our compelling use cases to see how customers or employees can easily complete complex data capture tasks, and generate personalized, relevant documents in minutes via entirely digital and automated processes – resulting in improved internal efficiencies, data accuracy and customer experience.
We’ve now entered the era of customer-centric AR. What does this mean? It means that now more than ever, your customers expect an invoicing and payment experience that works for them. Watch this video to see what this looks like in action.
It’s important to attract and keep the right candidates to power your business to success. As an employer, you should be asking “what’s my biggest issue, and who can help me address that issue?” I recommend having a conversation with your employees and colleagues to identify which components of the Employee Experience might help you stay competitive, and where you might be lacking.
Hear from four TrueCommerce customers as they share their experience using TrueCommerce solutions to increase efficiencies, and better position their companies for the future.
Email campaigns are an exercise in relationship building. When done right, a well-mapped email program can bring in more sales and help you transform your existing client base into a community. But building a successful email strategy isn’t just about sales—by applying analytics to your customer journey, you can gather valuable intelligence about your prospect and customer base that can help you transform how clients experience your brand. In this presentation, we’ll talk about how to build targeted email campaigns for every step of the customer journey, with hands-on tips for deciding who to nurture, when to nurture them, what to say in your messaging, and how to measure email success.
Insights from decades of Dynamics experience to help you build authentic customer relationships, capitalize on revenue opportunities and maximize operational efficiencies with Dynamics CRM.
Learn about customer service insights and Power Virtual Agent (Bot) capabilities to improve your customer service and experience. This introductory session will also highlight a Power Virtual Agent (Bot) demonstration.