Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I discuss the latest AI agent development from ServiceNow and Workday, as well as the quickly developing ‘Agent Wars.’
Highlights
01:19 — Agentic AI has potential to revolutionize the market with hundreds of millions to billions of agents but it’s challenging to coordinate these agents across different software companies and industries. ServiceNow and Workday have announced their strategies to tackle the agentic AI sprawl, with ServiceNow introducing the Agent AI Orchestrator and Workday the Agent System of Record.
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03:44 — ServiceNow has made an ambitious move into AI under Bill McDermott’s leadership, positioning itself as the AI platform for business transformation; it has the AI control tower for managing and orchestrating AI agents. Workday’s shift from a straightforward applications provider to a platform company is highlighted by their new focus on AI and the Workday Extend Platform.
04:39 — In the emerging “agent wars,” tech vendors will compete to offer the best AI agents and solutions but there’s confusion among customers regarding the definitions and functionalities of AI agents. The ongoing evolution of ServiceNow and Workday can be seen as a response to the growing demand for AI-driven business solutions.
