Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
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AI Data Cloud customers should be able to hyper-personalize marketing campaigns, improve customer journeys, and increase ops efficiency.
This white paper offers insights into how leaders can utilize Zendesk to stay competitive by focusing on personalization, agent productivity, and business efficiency.
Donald Kossmann kicked off the AI Copilot Digital Summit with his “State of Microsoft Copilot” keynote, discussing how Copilot has enabled customers to reimagine their business processes.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Explore the future of customer experience as Geert Leeman from SAP discusses AI, the importance of data, and the evolving direct-to-consumer model.
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
Mercedes-Benz, Ulta, and Toyota are co-creating with leading vendors to leverage AI for extraordinary customer experiences.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
Tech partners such as managed service providers (MSPs) and systems integrators (SIs), work with you to deliver optimal customer experience in several ways.
Analyst Toni Witt shares two real-world use cases demonstrating how large language models like GPT-4 enhance finance processes, reduce errors and biases, and boost efficiency.
In this Digital CIO Summit moment, Cirque du Soleil VP of IT Philippe Lalumiere discusses the live entertainment company’s customer-centered digital transformation.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Get a preview of the Generative AI Digital Summit taking place on May 25. It will delve into the future of work, cybersecurity, customer experience, and more.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
In this ROAD to CIO Summit interview, Bob Evans speaks with the Ross School of Business marketing professor about co-creation’s cutting edge.
High user expectations for positive end-to-end digital experiences drive the need for site reliability engineering, analyst Bill Doerrfeld says.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Matt Laukaitis, EVP and Global GM of Consumer Industries, SAP, and Chris Couch, Vice President of SAP Solutions, Applexus Technologies, discuss SAP’s platform for intelligent retail in this Industry Cloud Battleground session.