Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business. In this episode, Mason Whitaker, president of Volt Technologies, shares his perspective on Model Context Protocol and the opportunities that partners can capitalize on by helping customers use MCP for simplified access to data sources.
Highlights
Introduction and Overview of MCP (00:21)
Whitaker expresses excitement about MCP and its potential, highlighting Microsoft’s commitment to the technology. He describes MCP as a tool that unlocks new capabilities in Dynamics 365 applications, allowing for application actions across various platforms. He emphasizes the significant opportunity for partners to leverage this new wave of innovation.
Impact of MCP on Work Processes (02:27)
Whitaker explains that MCP abstracts the surface area of work, allowing users to interact with agents without knowing the underlying systems. The concept of “more fluid processes” is introduced, where LLMs help users find data transparently. He compares MCP to a tool belt, teaching LLMs to use tools for business processes, bridging the gap between systems and actions.
Opportunities for Microsoft Partners (04:34)
Whitaker says partners can play an advisory role, helping customers decide on MCP architectures. The importance of R&D and vetting out kinks in MCP servers is highlighted. He references excitement from customers, particularly regarding ROI and security, and the need for best practices in setting up MCP servers.
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Customer Feedback and Security Concerns (06:02)
Whitaker notes that customers are excited about MCP, particularly its potential for ROI and security. There’s a need for best practices in setting up MCP servers with security in mind. Whitaker assures that while security is a concern, Microsoft’s tools like Copilot Studio provide robust security features.
Production Readiness and Microsoft’s Embrace of MCP (08:27)
While production use cases for MCP are still in the R&D phase, they are making significant progress. Microsoft strongly supports MCP, with Whitaker praising the company’s strategic direction. The discussion touches on the importance of broad-based vendor support for MCP to ensure seamless integration with various systems.
Future Outlook and Production Use Cases (11:50)
Whitaker expresses confidence in meeting the end-of-year target for MCP production scenarios. The conversation highlights the importance of Microsoft’s full release of MCP for Business Central. Whitaker is optimistic about the efficiency and productivity gains MCP will bring to customers.
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