Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Henson Group CTO Chris Savage discusses his session at the upcoming AI Agent & Copilot Summit with Tom Smith. His topic: Empower Your Enterprise: Building an AI Copilot for Operations.
Highlights
Speaker Background and AI Focus (01:22)
As CTO, Savage sets technical strategy and advises customers on AI applications. He believes the Summit is ideal for businesses interested in enabling AI, focusing on leveraging AI in operations, and deploying simple agents. His session will cover methodologies for assessing AI suitability, deploying AI, and building simple agents for business processes, especially internal processes where AI can introduce efficiency and speed improvements.
AI Agent & Copilot Summit NA is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents for mid-market and enterprise companies. It takes place March 17-19 in San Diego, CA. Register now to attend.
Examples of AI Applications in Operations (06:16)
Henson Group deployed an AI chatbot for the HR department and it handles policy questions and allows the HR team to focus on higher-value tasks. The AI bot also assists in employee onboarding by handling background paperwork and integrating information into the HRIS system. He discusses the importance of starting with a body of knowledge for AI implementation, using the HR bot as an example. Savage notes it’s a best practice to perform significant upfront analysis and ensure data readiness.
Lessons Learned and Future Outlook
Savage shares details of a project where AI struggled due to misaligned customer data, highlighting the importance of cleaning and reviewing data to ensure AI success.
He expresses confidence for broad adoption of AI and agent technology in 2025, and he introduces the concept of a “constellation” of copilots suggesting that AI agents can be strategically placed across an organization to enhance efficiency.
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