Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Bobby Hunnicutt, vice president of IT at Vixxo, and Ludia Consulting CEO Lucas Diaz speak with Tom Smith about their upcoming session at AI Agent & Copilot Summit. The session is Co-Creating Agents and Copilots with Vixxo and Microsoft Partner.
Highlights
Speakers’ Background (01:21)
Hunicutt provides an overview of Vixxo, a B2B facility services company that provides technicians for various needs, such as fixing coffee machines at Starbucks or setting up a new 7-Eleven store. He introduces Vixxo’s Intelligent Technical Assistant (VITA), which uses GenAI to help technicians solve problems more efficiently.
Ludia Consulting focuses on implementing Microsoft Dynamics 365 and creating custom AI tools. Diaz explains Ludia’s collaboration with Vixxo to create a custom AI tool which goes beyond traditional copilots. Diaz emphasizes the importance of differentiating between copilot agents and advanced AI, and the need for clear discussions on AI applications.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
GenAI and Agent Capabilities (04:55)
Hunnicutt discusses the limitations of GenAI, which can provide recipes or generate content but cannot make real-world impacts. By contrast, agents can make API calls and perform actions, making them more impactful in the real world. He mentions the importance of having clear goals and parameters for AI use cases to ensure effective implementation.
Lessons Learned and Future Plans for VITA (06:50)
Hunnicutt shares updates on VITA, which was launched with internal technicians and has been in use since October. He discusses the challenges of getting users to adopt VITA and the importance of making it part of their daily routines. He plans to provide an update on VITA’s roadmap for 2025, including ongoing learning and adoption strategies. He emphasizes the need for continuous improvement and user engagement to ensure the success of AI tools.
Key Takeaways and Recommended Practices (13:44)
Diaz says he hopes the audience at AI Agent & Copilot Summit will gain a deeper understanding of AI’s practical applications and how to track its effectiveness, focusing on the importance of outcomes rather than outputs and the need for measurable ROI. He recommends taking a step back to clearly define the goals and expected outcomes before diving into AI projects. Hunnicutt advises against trying to solve complex problems with AI all at once and instead focusing on specific, achievable use cases.
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Common Mistakes and Future Projections
Hunnicutt identifies a common mistake where companies try to do too much with AI, leading to high development costs and limited success. He recommends finding a single, well-defined use case that aligns with current AI capabilities to ensure successful implementation. Diaz predicts that agents will be a significant development in 2025, enabling AI to perform actions autonomously and create unprecedented productivity. Hunnicutt adds that agents will allow AI to make real-world changes, such as scheduling meetings or making API calls, enhancing their practicality and impact
