Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Scott LeFante, a Microsoft MVP and director at Ludia Consulting, speaks with Tom Smith about his upcoming sessions at AI Agent & Copilot Summit titled: “Harnessing AI Powered Assistance in Enterprise Solutions: The Future of Work with Microsoft Copilot.”
Highlights
Background (02:07)
LeFante explains his threefold role at Ludia: working with current customers on projects within the Microsoft platform, focusing on AI and Copilot, and engaging with prospects on their journey into AI and Copilot. He highlights the different levels of customer readiness, from those just starting to those already deeply involved in AI and Copilot.
Value Proposition of the AI Agent and Copilot Summit (05:02)
He notes that this is a pivotal moment for AI and Copilots, and with 60 speakers solely focused on the topic there’s a strong learning opportunity. He explains that the Summit offers value to both newcomers and those already on their AI journey, providing insights into new features and competitive advantages to be realized with agents and copilots.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
Preview: The Future of Work with Microsoft Copilot (10:14)
LeFante outlines his session, which will focus on field service and how AI can assist in resource scheduling, time management, and work order review for technicians and back-office workers. He aims to help organizations realize the potential of AI and learn from real-world use cases. The session will touch on broader AI and Copilot functions but will primarily focus on field service applications.
LeFante discusses the importance of data quality in AI implementations, noting that poor data can limit the effectiveness of AI tools. He advises spending time to clean and analyze data to identify patterns and improve data quality.
Future Trends and Opportunities in AI and Copilot
LeFante believes that as organizations embrace AI more fully, there will be an increase in the use of agents for different roles and functions within applications like Dynamics 365. He envisions a future where multiple agents within an environment support various aspects of field service and other functions.
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