In this Cloud Wars Horizon Minute, Ep. 73, Tom Smith explains how Celonis works directly with its customers, which directly affects its product and product roadmap.
Highlights
00:54 — At Celosphere 2022, the company announced that three of its customers provided product and market feedback to help shape the development of new sustainability applications that were introduced at the conference.
01:07 — During Thursday’s sessions, there were further developments on the customer co-creation front. ERGO Group, an insurance company based in Germany, is joining forces with Celonis to insert insurance industry functionalities into Celonis’ execution management system (EMS). ERGO Group, an existing partner of Celonis, wants to aggressively expand its use of Celonis technology.
01:37 — Celonis’ Co-CEO, Alex Rinke, emphasized the importance to Celonis in factoring customer requirements and feedback into its company product strategy. The partnership between ERGO Group and Celonis is leading to groundbreaking results that will be featured in further developments of software.
02:00 — Mark Klein, Chief Digital Officer, ERGO Group, emphasized the importance of process mining in the strategy he is leading for ERGO Group, not only in identifying areas of improvement but in becoming more resilient overall.
