PwC launched a major update of its recently introduced agent OS orchestration platform for AI agents and copilots; the updates give customers the ability to run agent OS within AWS and orchestrate AI workflows using Amazon-native services.
PwC only recently delivered agent OS to help customers build, connect, scale, and manage agents from multiple vendors within their business workflows. The company was already a strong partner of AWS, as well as having close alignment with Microsoft, Google Cloud, Oracle, SAP, and many more prominent providers of AI tech.
Notably, the agent OS updates also include support for Model Context Protocol (MCP), which provides a standard format to bridge AI applications with external data sources to derive maximum value from corporate information.
At the time of its original announcement, PwC noted its goal is to help customers “go from isolated use cases to a connected, enterprise-grade agent ecosystem.”
The new release enables customers “to scale AI securely and responsibly without having to re-architect their cloud infrastructure,” said Todd Supplee, PwC US AWS Alliance Leader Agent OS makes building and deploying AI agents super easy and intuitive, empowering organizations to orchestrate intelligent workflows using AWS-native services and foundation models, and bringing real business value with greater speed, control and transparency.”
Aligned with AWS
PwC’s AWS-compatible release of agent OS introduces integrated tools and execution support capabilities so that customers can optimize enterprise AI workflows within the context of AWS. These include:
- Amazon Textract: Uses optical character recognition (OCR) to extract structured data (forms, tables) from PDFs and scanned documents, powering pre-processing steps in intelligent workflows.
- Amazon S3: Allows scalable, secure file storage and retrieval within Amazon S3 buckets, enabling secure dynamic data access.
- Amazon OpenSearch Service: Powers high-performance search across structured and unstructured data, supporting full-text queries, filtering, and aggregations.
- Amazon Bedrock agent framework: Connects agent OS to Amazon Bedrock for invoking foundation models (e.g., Amazon Nova, Claude, Mistral, Llama), enabling document drafting, translation, summarization and more.
- MCP server support: Makes AWS-connected tools callable from within custom workflows using the MCP protocol — enabling seamless tool calling for agents. “This dramatically expands the capabilities of all agents with your existing fleet of AWS services and tools,” said PwC’s Matt Wood, Commercial Technology and Innovation Officer, in a LinkedIn post about the latest release.
Strong Foundation
These new features build on the agent OS foundation. In addition to supporting multi-vendor agents, the platform supports platform-agnostic development, use of natural language “state management,” and the ability to recursively call workflows.
Because the orchestrator is technologically agnostic to the agents themselves, PwC says it can build support for any agent framework or enterprise AI platform. Natural language state management enables users to define transitions between agents and workflows using natural language.
With the ability to recursively call workflows, developers or users can invoke previously created workflows and combine them to accomplish increasingly complex, enterprise-scale tasks.
PwC’s agent OS enhances AI governance and compliance by leveraging the firm’s integrated risk management and oversight frameworks.
Unlocking Agility
PwC emphasized that the agent OS updates will fuel faster setup because of their native integration with AWS, and eliminate any need to re-architect to align with a specific cloud provider.
The latest developments support the prevalent enterprise architecture of hybrid cloud by uniting AWS-native tools and agent OS’s multi-vendor orchestration functionality in one platform. The MCP support is another important step in supporting hybrid cloud and multivendor software estates.
PwC noted that the company will continue evolving the agent OS with support for other leading platforms and ecosystem tools.
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