Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Corey Bakhtiary, senior director, strategy and innovation at Argano, discusses his session at the upcoming AI Agent & Copilot Summit with Tom Smith. He’s speaking on Conversational AI for Order Tracking Using Dynamics 365 Finance & Supply Chain Management
Highlights
Speaker, Company Background and AI Focus (1:22)
Bakhtiary oversees pre-sales and innovation activities. Argano‘s intellectual property includes accelerators and templates for business applications and custom solutions, including accelerators for horizontal and vertical use cases.
AI in Supply Chain Management (2:09)
AI, including machine learning and agentic AI, is applied in supply chain management. There are significant challenges in dealing with high-volume, normalized data in the supply chain. Argano has developed a comprehensive data model to train AI models efficiently. That GenAI tool is used to convert natural language into programmatic functions, such as writing SQL statements.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
Agentic AI and Business Process Automation (7:57)
He discusses the use of agentic AI in automating and streamlining business processes, such as demand planning. The current approach involves multiple agents working together, with plans to consolidate them into a single agent. He highlights the benefits of modularizing and piloting AI solutions before consolidating them.
Target Audience and Session Preview (9:48)
Bakhtiary identifies the optimal audience for his session as business stakeholders and technical experts. The session will cover the efficacy of AI use cases and the challenges of implementing AI in business processes. The session will also delve into technical aspects of storing data and maintaining context in AI models.
Future of Agent Technology (11:45)
Bakhtiary believes that hundreds of thousands of agents will be deployed by the end of the year. He distinguishes between agentic experiences and more autonomous functions. His session will focus on conversational AI for order inquiry, with an interest in exploring agentic experiences as well.
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