Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Molly Rupert-Sullivan, global adoption lead for Microsoft Copilot and GenAI at Accenture, discusses AI Agent & Copilot Summit with Tom Smith. Her masterclass session is titled “Microsoft Copilot: From Experimentation to Habits for Daily Use.”
Highlights
Role at Accenture (01:25)
Rupert-Sullivan’s current role involves helping Accenture’s employees and clients understand and adopt Microsoft Copilot and other GenAI solutions. She acts as a liaison between tool functionality and adoption, integrating behavioral science to optimize the use of new technologies.
Input on AI Agent & Copilot Summit (03:28)
She highlights the need for practical, hands-on learning opportunities. The summit aims to help attendees expand their thinking about AI, agents, and Gen AI, and to identify areas for improvement in their roadmaps. It presents a strong opportunity to learn from others’ experiences and gain new insights.
AI Agent & Copilot Summit NA is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents for mid-market and enterprise companies. It takes place March 17-19 in San Diego, CA. Register now to attend.
Session Preview (06:30)
Rupert-Sullivan plans to discuss the transition from initial experimentation to sustainable daily use of Microsoft Copilot. She will cover the stages of maturity and the value proposition of GenAI, emphasizing the need for organizational and business-level adoption. She aims to help organizations differentiate and achieve sustainable value through functional, relevant use cases.
Successful Practices for AI Adoption (08:00)
How can companies ensure successful implementations and adoption? Rupert-Sullivan stresses the importance of starting with a business problem and aligning GenAI solutions with specific challenges. She advises focusing on specific user groups, such as customer service reps, to ensure targeted adoption and impact. She highlights the need for a clear strategic mission and understanding of who should adopt the technology.
Challenges and Future Outlook (10:39)
She mentions the proliferation of AI tools, leading to a complex AI ecosystem. She advocates for a business-objective-driven approach to avoid this complexity and focus on improving work and user experience. Rupert-Sullivan expresses hope for future consolidation and collaboration among vendors to simplify the AI market and improve human experiences.
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