Organizations that can meet their customers’ need throughout all stages of the relationship are more likely to achieve important financial objectives — from lowering customer acquisition costs to increasing average value contract sizes to boosting profitability.
Apromore co-founder and CPO Marlon Dumas describes a key theme and top priority for the company in 2023: time to value for customers.
SAP Signavio General Manager Rouven Morato explains how the company’s process mining capabilities empower customers with fast time to insight and adaptability. His insights are part of the Process Mining Battleground.
Process mining software provider Apromore has an urgent focus on customer-facing processes to improve time to value for customers.
Process mining provides CFOs with the ability to evaluate the efficiency of customer-facing processes, optimize standard procedures, and strike a balance between customer experience and process efficiency, offering significant business value.
J.P. Morgan’s Payments Partner Network and Six Flags’ new payment technology implementations demonstrate the power of ecosystem partnerships for innovation and value creation.
Bob Evans shares details of six customer stories who have implemented SAP’s S/4HANA Cloud.
SAP’s “red-hot” S/4HANA Cloud product holds great significance in the booming cloud ERP market, and Bob Evans explains why.
Companies must consider various applications of generative AI to extend their value propositions for customers.
Databricks Ventures made a strategic investment in Catalyst, its first foray into customer success and growth technology.
Clear objectives, an understanding of costs and benefits, and phased approaches are just some of the digital transformation strategies that have worked for CFO Manny Korakis in the past.
Cold calls and golf outings are outmoded ways to close deals with the tech-savvy buyers in today’s digital economy. Here’s what to do instead.
“AI will eat software,” says Microsoft’s Charles Lamanna. It will be the main user interface, the main way logic is decided, and the main engine for digital solutions.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
In anticipation of the Generative AI Digital Summit on May 25th, Janet Schijns runs through some existing use cases for technology partners.
Tony Uphoff discusses presentations and conversations from the conference around new ServiceNow platform roadmaps, venture strategies, and recent senior leadership hires.
Bob Evans is joined by SAP Chief Strategy Officer Sebastian Steinhaeuser in this episode, who describes the key takeaways from SAP’s Sapphire event.
Tony Uphoff shares a framework for CEOs that will help their companies better connect with customers, stay competitive, and drive growth.
In this Digital CIO Summit moment, Cirque du Soleil VP of IT Philippe Lalumiere discusses the live entertainment company’s customer-centered digital transformation.
Bob Evans proposes his “Sapphire Wishlist,” which includes five critical ideas that he hopes are addressed at SAP’s upcoming event.
