In this moment from our Oracle: Understanding the One-of-a-Kind Hyperscaler course, Bob Evans describes how Oracle recognized the importance of having a customer success mindset as it worked with customers moving to the cloud.
Highlights
00:07 — Oracle moved from being a provider of on-premise database applications to the cloud. It first changed the technology and then recognized that it had to change the culture of the company, its business model, and its philosophy.
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00:47 — With the cloud, the company has to look at each customer engagement in different ways to determine the needs of individual customers. This requires a customer success mindset.
01:19 — The Nomura Research Institute (NRI), which works with the Japanese Federal Government and runs the technology for the Tokyo Stock Exchange, has transitioned to the cloud with Oracle. Having a stock exchange hosted on the cloud demonstrates the acceleration of the cloud and the demand for meeting specific customer needs.
