As challenging as it is to change enterprise tech, it’s harder to change human behavior. Here’s how Dean Del Vecchio cultivates a culture of innovation.
Search Results: customer experience (2152)
I spoke with Dean Del Vecchio about how AWS is helping power a sweeping digital transformation at 158-year-old insurance company Guardian Life.
I talked with Marriott Global Officer Brian King about why company values—not processes—should be held precious. Plus, the latest trends in hospitality.
CarMax CIO Shamim Mohammad shared valuable insights with me about how digital transformation is helping his company thrive in the current digital world.
Discover the 5 most-listened-to episodes from the Cloud Wars Live series, the Cloud Wars podcasts arm launched in 2018 to explore digital transformation.
The cloud’s ability to completely revolutionize customer engagement & experience is the dominant topic for CEOs of many leading vendors in the Cloud Wars.
As competition among top cloud vendors intensifies, cloud customer success is rapidly emerging as strategic differentiator more important than snazzy tech.
Google Cloud’s CTO explains how Gemini-powered, agentic AI is transforming business workflows, culture, and customer experiences across industries.
A Google Cloud leader explains how a new customer experience organization speeds AI projects from idea to production while keeping business outcomes and humans at the center.
Day three of Community Summit NA 2025 highlights AI transforming Microsoft business apps, boosting accessibility, efficiency, and customer experiences.
Google Cloud is turning bold imagination into real-world impact — cutting costs, saving decades of work, and redefining customer experience across the UK.
Salesforce emphasizes value of unstructured data, calling it “powerful fuel” that can be tapped for AI agents and customer experience.
This Zendesk IT Report highlights the need for organizations to invest in AI, data security, and personalized customer experiences to stay competitive in a rapidly evolving digital landscape.
Oracle’s Mike Sicilia discusses the increasing role of industry-specific cloud applications and AI in transforming customer experiences and operational efficiencies across sectors like healthcare and utilities.
Data portability enables businesses to gain faster insights, operate more efficiently, and personalize customer experiences.
Google Cloud’s BigQuery has evolved into a real-time, event-driven analytics platform, empowering businesses to analyze live data and deliver immediate, personalized customer experiences across various industries.
SAP’s President of CX and Industries, Ritu Bhargava, discusses the integration of AI, the evolution of customer experiences in diverse industries, and the strategic focus on business outcomes for optimal efficiency and customer satisfaction.
A discussion on the evolving role of the CFO in the era of AI and technology, emphasizing the shift from scorekeeping to value creation and the importance of understanding customer experience and intangible assets.
Microservices and containers generate huge amounts of telemetry data. To keep cost and customer experience at optimal levels, customers need cloud-native observability.
IBM and Salesforce collaborate for customer relationship management (CRM), leveraging generative AI to enhance customer experience and productivity.