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Cloud Wars

IT Leaders Tackle New Challenges with Security, AI & CX


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What's Inside

This Zendesk IT Report highlights the growing importance of AI, cybersecurity, and customer experience (CX) for IT leaders. According to the survey of 1,200 IT professionals, 89% see data privacy as critical to enhancing CX, while 86% prioritize improving employee experience.

Although AI is seen as a game-changer, many leaders face challenges in implementation, including skill gaps and data management. This report underscores the need for organizations to invest in AI, data security, and personalized customer experiences to stay competitive in a rapidly evolving digital landscape.

Learning Objectives

  1. How priorities have shifted significantly in the last three years
  2. Why IT leaders are reassessing tools in order to improve CX & EX
  3. How AI is poised to change customer experience and exposes skill gaps and uncertainty
  4. How data security and privacy at odds with consumer expectations for personalization