This Zendesk IT Report highlights the growing importance of AI, cybersecurity, and customer experience (CX) for IT leaders. According to the survey of 1,200 IT professionals, 89% see data privacy as critical to enhancing CX, while 86% prioritize improving employee experience.
Although AI is seen as a game-changer, many leaders face challenges in implementation, including skill gaps and data management. This report underscores the need for organizations to invest in AI, data security, and personalized customer experiences to stay competitive in a rapidly evolving digital landscape.