In this Innovation Profile, initially featured at the Generative AI Digital Summit, Tony Uphoff dives into new announcements and updates by ServiceNow, which recently wrapped up its Knowledge 2023 conference.
ServiceNow is on our Cloud Wars Top 10 list, which ranks the most influential cloud vendors in the world.
To hear practitioner and platform insights on how solutions such as ChatGPT will impact the future of work, customer experience, data strategy, and cybersecurity, make sure to register for your on-demand pass to Acceleration Economy’s Generative AI Digital Summit.
Highlights
00:25 — ServiceNow CEO Bill McDermott hailed generative AI as the biggest transition in 50 years at the Knowledge 23 event in Las Vegas. Generative AI is set to redefine computer functionality, serving as a catalyst for ServiceNow’s Now platform. Also at the conference, ServiceNow President and COO CJ Desai outlined new generative AI capabilities for faster, more intelligent workflow automation, integrating powerful features and Azure OpenAI services.
01:23 — Desai presented ServiceNow’s two-pronged generative AI strategy, which is split into general-purpose and domain-specific AI. The company introduced ServiceNow Generative AI Controller, which simplifies connectivity with Microsoft Azure OpenAI services and OpenAI API language models. Integration of generative AI capabilities like answering questions and content summarization into ServiceNow experiences is made easy with built-in actions.
02:08 — Now Assist for Search offers natural language responses using customer knowledge bases, ensuring accuracy and robust security in Portal search, Next Experience, and Virtual Agent.
02:36 — Desai highlighted the value of domain-specific large language models (LLMs), combining customer data with ServiceNow’s LLM and platform features for unique capabilities.
02:51 — ServiceNow’s generative AI products demonstrate leveraging technology to enhance core platforms and services, enabling technology leaders to create powerful customer experiences.
Looking for real-world insights into artificial intelligence and hyperautomation? Subscribe to the AI and Hyperautomation channel:
