ServiceNow Overview
ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow. When work flows naturally, great experiences follow. The Now Platform delivers a smarter workflow across industries. Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.Company Snapshot
- Cloud Revenue (as of 03/31/2024):$2.4B
- Cloud Services:SaaS,PaaS
- CEO:Bill McDermott
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AI and Copilots
The company's Workflow Data Fabric is an integrated data layer that unifies business and technology data and provides real-time, secure access for all workflows and AI agents.
AI and Copilots
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
Innovation & Leadership
With bold plans for $30B in revenue, ServiceNow’s Bill McDermott pushes AI-driven growth through Now Assist, Raptor DB, and Customer Workflows, redefining digital transformation.
Cloud Wars Minute
Bill McDermott discusses ServiceNow's goal to triple revenue to $30 billion, emphasizing advancements in AI technology and customer workflows.
AI and Copilots
Integration work enables output from Zoom AI Companion -- meeting notes, summarizations, meeting feedback -- to become action items in ServiceNow workflows.
Innovation & Leadership
CEOs from leading cloud companies are driving innovation in AI, business transformations, and customer engagement in 2024, displaying visionary leadership and building modern partnerships.
Cloud Wars Minute
Meet the cloud leaders pushing the boundaries of innovation, leading the way toward Cloud Wars CEO of the Year recognition.
AI and Copilots
SAP's new AI agents will improve productivity by collaborating across business functions -- along with its Joule AI assistant -- to handle complex workflows.
AI and Copilots
ServiceNow provided key findings after surveying 300 nonprofit leaders about their application of GenAI technology to their organizations.
AI and Copilots
ServiceNow's suite of AI-driven workflows could lead to powerful partnerships — or intense competition — with SAP and Oracle.
Cloud Wars Minute
ServiceNow, under Bill McDermott's leadership, is expanding its workflow platform and potentially positioning itself against major applications vendors like SAP, Oracle, and Microsoft in the evolving cloud market.
AI and Copilots
Legacy tech giants like Oracle, SAP, and IBM defy the odds with significant gains amidst the AI boom, challenging misconceptions about their cloud competitiveness.
AI and Copilots
Top cloud vendors are deploying advanced AI agents to automate business processes and enhance human potential by handling low-value tasks, with Salesforce and Oracle leading the "Agent Wars" through 2025.
Cloud Wars Minute
Agent Wars is the emerging competition among top cloud companies to lead the new AI agent market, with customers expected to be the biggest winners.
AI and Copilots
With a wave of new and enhanced features in the Now Platform, plus a stepped up focus on the use of partners, ServiceNow is positioning itself as the AI Platform for Business Transformation.
AI and Copilots
Salesforce's growth is lagging behind faster-growing ServiceNow, raising questions about the company's future competitiveness in the cloud and enterprise apps markets.
Cloud Wars Minute
Marc Benioff’s comments about ServiceNow belie ServiceNow’s superior growth and market performance compared to Salesforce.
AI/AI Index Weekly Report
AI Ecosystem Ep 50: ServiceNow, IBM apply AI to talent transformation; Samsung acquires knowledge graph technology; and OpenAI launches smallest language model.
AI and Copilots
ServiceNow's Q2 results, marked by substantial revenue growth and increased contract value, support CEO Bill McDermott's bold vision of transforming major industries.
AI and Copilots
The AI Ecosystem Pioneers as well as emerging startups haven't slowed the pace of innovation, as the AI market continued its forward march over the past month.
Cloud Wars Minute
ServiceNow's impressive Q2 results are a reflection of CEO Bill McDermott's ambitious vision for industry-wide transformation through AI and digitization platforms.
AI and Copilots
There have been changes in the Cloud Wars Cloud & AI Confidence Index; where the major cloud companies stand and what's driving them to new heights.
Cloud Wars Minute
The Cloud and AI Confidence Index shows a 12.5% increase, with notable gains for Microsoft, Google, Oracle, and Amazon, while others face declines.
Cloud
ServiceNow and its ecosystem are leveraging AI and collaborative partnerships to drive transformative business outcomes and customer value.
AI/AI Index Weekly Report
The AI Ecosystem Top 12 Pioneers made major advances in partnerships, language models, and productivity tools during June.
Cloud Wars Minute
Giant telecom firm extends use and testing of ServiceNow platforms — Service Bridge, Now Assist — broadly across business units.
AI and Copilots
Cognizant and Thirdera execs explain how the companies strengthen the ServiceNow ecosystem and deliver powerful productivity gains for customers.
Cloud Wars Minute
Partner integrates Data Security Posture Management (DSPM) with ServiceNow's Security Posture Control tool for a 360-degree view of a customer's attack surface.
AI and Copilots
Lisa Rawls, a partner at KPMG, discusses its extensive collaboration with ServiceNow at the Knowledge 24 conference, with a focus on KPMG's work with AI, its recent Partner of the Year award, and the importance of ethical AI implementation and strategic AI adoption for clients.
AI and Copilots
At ServiceNow Knowledge24, Accenture leader Dave Kanter talks about GenAI reinvention opportunities, the skills that employees need, and industry-specific applications.
AI and Copilots
At ServiceNow Knowledge24, EY leader Hank Prybylski talks about the companies' expanding relationship, reliance on ServiceNow for core business functions, and customers' AI objectives.
AI and Copilots
Day 1 of IBM's Think2024 delivered tech innovation insights, from GenAI to quantum, along with unique approaches to partnerships and coopetition.
Cloud
Erica Volini shares top takeaways from Knowledge24, spanning record attendance, key partnership announcements, and the overarching theme of AI.
AI and Copilots
AI products, new and expanded partnerships, and tangible customer results were among the biggest highlights our analyst team captured at ServiceNow Knowledge24.
Cloud
Q1 saw growth rate acceleration among the Cloud Wars Top 10 companies, with Google Cloud leading the charge followed by Oracle and ServiceNow each growing at 25%.
Cloud Wars Minute
Review the updated Cloud Wars Growth Chart, led by Google Cloud which delivered the highest growth rate of the quarter.
Cloud
Scott Rosecrans shares insights on AWS' partnership with ServiceNow, GenAI usage, customers demands, and the significance of the partners ecosystem.
Cloud
The second day of Knowledge 24 was filled with customer testimonials, discussions of partnerships, and exploring tech use cases.
Cloud
The ServiceNow Knowledge Event provides a platform for thought leaders to explore pioneering visions, strategic collaborations, and the practical implementation of AI in real-world scenarios
AI and Copilots
The first day of Knowledge24, ServiceNow's annual conference, was filled with conversations around partnerships and the GenAI era.
Cloud
ServiceNow CEO Bill McDermott positions the company as "the AI platform for business transformation" amidst soaring GenAI adoption.
Cloud Wars Minute
As CEO Bill McDermott emphasizes how AI is a catalyst for transforming business processes, ServiceNow aims to be the AI platform for business transformation.
AI and Copilots
This week's Knowledge24 event in Las Vegas gives customers and partners exposure to ServiceNow's AI vision, as well as interactive and hands-on sessions with the company's latest tech.
AI and Copilots
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
AI and Copilots
ServiceNow's Erica Volini discusses the significance of collaboration and innovation within the AI ecosystem in shaping the upcoming Knowledge24 Ev
AI and Copilots
At ServiceNow Knowledge24, the company will extend its early leadership in GenAI, share insights from early adopters, and let customers dive deeper into the latest product features.
Cloud Wars Minute
ServiceNow builds on GenAI momentum with Washington, D.C. platform that adds natural language to IT Operations Management (ITOM).
AI and Copilots
ServiceNow acquisitions of 4Industry and EY's Smart Daily Management App promise to supercharge operational technology (OT) management in manufacturing, energy and transport, and other industries.
AI/AI Index Weekly Report
AI Ecosystem Report Ep 30: ServiceNow and Nvidia expand their existing partnership to integrate GenAI offerings; Bria secures funding for its infringement-free image generation platform; and Salesforce releases Einstein Copilot.
AI and Copilots
Snowflake, Workday, and Salesforce experience the greatest market cap percentage gains among the Cloud Wars Top 10. The index reflects customer confidence in these firms.