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In this Cloud Wars Minute, I review how ServiceNow intends to be the AI platform for business transformation, highlighting perspectives from CEO Bill McDermott.
Highlights
00:14 — Bill McDermott, the CEO of ServiceNow, is intent on ensuring that he’s creating his own future. McDermott’s always been somebody who sees around the corner over the horizon, and now as he’s nearing the end of his fifth year at ServiceNow, he’s creating a new position for the company. He said ServiceNow will be the AI platform for business transformation.
01:29 — Starting today in Las Vegas, ServiceNow’s Knowledge24 annual customer and partner event is taking place. It’ll be a great kickoff for this new idea. In Q1, ServiceNow reported subscription revenue up 25% to $2.52 billion. Fifteen of its top 20 deals involved seven or more products, showing broad adoption among customers of ServiceNow’s product line and basic value proposition.
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02:23 — From the earnings call late last month: McDermott said AI is the catalyst for business transformation from conversations with CEOs. He said CEOs want to both de-risk the past and ensure that they’re getting immediate business value from these AI initiatives and investments.
03:40 — Everybody wants to get into AI applications, AI solutions, and so on. ServiceNow’s idea is saying, “Hey, we can be the platform that ties this all together. We can play very nicely with the things you’ve had in the past with the ServiceNow platform. It doesn’t require a rip and replace.”
04:22 — ServiceNow has a very fast-growing customer workflow and creator workflow solution that it says is now going to make it more and more toward no code, the ability for customers to build their own applications, create their own solutions, and be their own technology creators.
