Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I examine how ServiceNow is integrating agentic AI, Raptor DB, and its expansive ecosystem to provide customers with an efficient, tailored pathway to AI-driven workflows and outcomes.
Highlights
00:16 — One of the big things going on with ServiceNow is its move with AI Agent Studio, combined with the very powerful ecosystem it has built up over the last handful of years. I spoke with Dave Wilson, global area vice president for partner solution consulting about how AI Agent Studio is going to help customers get their agentic AI strategies and plans into play more quickly.
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01:28 — With RaptorDB, its new database, ServiceNow can get these agents up and running and contributing very actively. Smith said, “27 times faster.” It’s helping customers map out precisely the best way for each individual customer to move in based on that company’s overall technology maturity, data maturity, and the way they’ve aligned their plans for agentic AI with the desired business outcomes.
02:30 — The AI Agent Value program offers customers easy-to-use but powerful KPIs around the agents it’s released — which ones are working, which ones are doing exactly what they’re supposed to do, which ones are getting the most use by employees in the organization, and where there might be any difficulties. If something’s off, they’re going to pick that out early and jump on it.
03:15 — The conversation with ServiceNow’s Dave Wilson will show more fully how it is pulling together things—the new Yokohama release, the AI Agent Value Program, the AI Agent Studio, and more pieces—so that customers can sort of have a one-stop place with agentic AI. We’ll be hearing lots in early May from the ServiceNow Knowledge event in Las Vegas, where I’ll be.
