In this moment, excerpted from his keynote, Sachin Gandhi, Principal R&D Solution Architect, Microsoft, shared a practical example of how AI agents are moving beyond experimentation into live operational execution.
Key Takeaways
Agents Are Executing End-to-End Operations: At Coca-Cola South Africa, AI agents now manage the full logistics workflow — from releasing sales orders to load planning, route optimization, and dispatching delivery trucks.
Natural Language Becomes the Control Interface: Instead of coordinating multiple systems manually, employees can simply issue an instruction such as “ship all orders in this region”, while the agent orchestrates warehouse, transport, and planning decisions automatically.
Business Users Become Agent Builders: The transformational shift is not just automation — frontline business users closest to operations can design and train agents themselves, embedding real operational expertise directly into AI systems.
