Workday has made two significant announcements, bringing the company closer to providing customers with a seamless mechanism for a combined human and digital workforce. Both new propositions utilize the Workday Agent System of Record (ASOR), Workday’s innovative AI agent management platform, and the cornerstone of the company’s agentic AI offerings.
One announcement focused on Workday’s partner network, while the other emphasized advancing interoperability and enhanced connectivity within the ASOR. Here’s what you need to know.
Workday Agent Partner Network
The Workday Agent Partner Network is a “global ecosystem of partners” that will develop and launch AI agents, available through Workday Marketplace, that connect with the ASOR. “For nearly two decades, Workday has helped organizations manage their people and their money on a unified, secure platform,” said Matthew Brandt, Senior Vice President, Global Partners, Workday.
“Now, as AI agents increasingly collaborate with human workforces, customers are looking to Workday to manage everything — people, money, and agents — together on one platform they can trust.
“That’s why we’re partnering with leading technology organizations to ensure they can do so seamlessly while maintaining enterprise control.”
The Agent Partner Network includes many well-known organizations, including several of the Cloud Wars Top 10 companies: AWS, Google Cloud, IBM, and Microsoft. These partners, along with others from firms like Accenture, PwC, and Deloitte, will connect their AI agents with the ASOR to provide customers with more options for building out their AI agent infrastructure.
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Agent Gateway
Workday’s new Agent Gateway makes it easier for partners to connect AI agents with the ASOR and customers manage these agents, regardless of their origin. This is achieved through the use of shared protocols, including Model Context Protocol (MCP) and Agent-to-Agent Protocol (A2A).
“Digital colleagues, or AI agents, will become an increasingly common addition to the workforce, and Workday’s Agent System of Record is well positioned to help organizations meet the moment of monumental change,” said Steve Chase, Vice Chair of AI and Digital Innovation, KPMG LLP.
With the ASOR, Workday aims to provide customers with a dedicated platform for supporting the digital workforce. It offers support for Workday AI agents as well as agents developed by customers and partners in the new Agent Partner Network. The platform ensures security, governance, and efficient management.
“With Workday’s Agent System of Record, organizations will be much better positioned to ethically manage all these agents,” said Swami Sivasubramanian, Vice President of Agentic AI, AWS. “We’re excited to collaborate with Workday to reshape the future of work through agentic AI.
“Together, we’ll empower organizations to unlock exponential value while maintaining our shared commitment to security and responsible AI.”
Closing Thoughts
With innovations like the ASOR, Workday is fast making the concept of a hybrid human/digital workforce a reality. The launch of the ASOR, back in February this year, was a major step in achieving this goal.
Workday has not only established a robust framework for managing agentic AI, but it has also embraced the development of AI agents created by third parties, which has significantly increased the availability of AI agent labor. Now, Workday has further enhanced its agentic AI offerings by allowing its extensive partner ecosystem to deliver AI agents on its platform, reducing the barriers to entry.
While Salesforce, arguably the leading voice in AI agent development, is keen to see 1 billion agents launched within the first year of Agentforce, the vision is very much led by customer development.
Conversely, Workday has carefully chosen a strong group of partners to deliver specific AI agents that will strengthen the AI workforce in a company. Although ASOR facilitates customer development, the focus is on business management.
“As AI agents become a core part of the workforce, the Workday ASOR will provide the tools to hire, onboard, assign responsibility, and manage agent outcomes the same way businesses manage people,” reads a Workday press release.
In the Agent Wars, the key question is whether customer-driven quantity or corporate quality will prevail.
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