In this moment from the latest AI Copilot Podcast, analyzing the latest AI Copilot and agent developments, Ray Smith, vice president, AI agents, Microsoft talks about the evolving role of AI in transforming how organizations operate. The discussion is a prelude to Smith’s opening keynote taking place March 18, 2025, at AI Copilot Summit NA.
Highlights
00:20 — Referring to AI agents, Smith says people often ask, “Is this going to be fully autonomous?” And the answer is yes, but there’ll always be humans in the loop, so humans can provision them. Humans will provide approvals, or maybe humans will have to handle exceptions, where the AI is going to need evaluations.
00:53 — Humans who run a lot of these mundane tasks will probably shift to managing these agents, overseeing them in order to accomplish long-running or complex tasks.
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01:11 — No single agent is going to be able to accomplish complex processes by themselves. So they’re going to be broken up, atomically, or like functions, in the same way we have functions in an organization today. Many of these are going to be stitched together.
01:28 —That’s the shift that’s happening in the market between single agents to agent chaining to multi-agent orchestration, where they’re almost talking to one another around how to accomplish the task and iterating towards that goal.
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