In the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2023 series, Bob Evans interviewed Arvind Krishna, CEO of IBM. The company ranks #7 on the Cloud Wars Top 10. In this CEO Outlook moment, Krishna uses the distribution of vaccines during the Covid-19 pandemic as an example of how IBM solutions can improve productivity and enable employees to focus on critical tasks.
Highlights
00:15 — Preparing to serve millions of people, CVS wanted to be the biggest in the world with the administration of the Covid-19 vaccine. They had to take into consideration medical conditions, insurance coverage, and other related aspects.
00:52 — Within the first few months of vaccine distribution, they would be taking in thousands of calls at a single call center. CVS looked to IBM to use artificial intelligence (AI) to take off some of these workloads to enable employees to focus on other important tasks.
01:28 — “Technology speeds up,” Krishna points out. AI can automate internal enterprise processes and significantly increase productivity rates.
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