Search Results: customer service (3174)

You’ll see the steps and in-depth detail of the tasks required to use CDS to bring data elements back and forth between D365FO and CE. We will also discuss some of the business outcomes that a customer will want to achieve in doing so. Join this session to learn about the different ways to integrate data and Microsoft’s newest framework Dual-Write. Participants will learn:

1. Microsoft’s Roadmap for Dynamics 365 Integration

2. How to set up and configure Dual-Write

3. Understanding of available tools to integrate Dynamics 365 data

The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.

This session will be available for CPE credits pending completion of session survey post event.

Facing unprecedented pressure from customers navigating AI transformation, SAP, Oracle, and Workday are restructuring their sales organizations. Each company is simplifying customer engagement, flattening leadership structures, and aligning sales with services to deliver faster decisions and stronger outcomes.