Oracle has pointedly and publicly called out AWS by claiming Oracle’s new Exadata Cloud Service X8M crushes competing services from AWS.
Search Results: customer service (3174)
You’ll see the steps and in-depth detail of the tasks required to use CDS to bring data elements back and forth between D365FO and CE. We will also discuss some of the business outcomes that a customer will want to achieve in doing so. Join this session to learn about the different ways to integrate data and Microsoft’s newest framework Dual-Write. Participants will learn:
1. Microsoft’s Roadmap for Dynamics 365 Integration
2. How to set up and configure Dual-Write
3. Understanding of available tools to integrate Dynamics 365 data
The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.
This session will be available for CPE credits pending completion of session survey post event.
Oracle founder Larry Ellison this week said businesses using arch-rival Amazon’s Amazon Web Services cloud have become major cybersecurity threats
ServiceNow CEO Bill McDermott is positioning cybersecurity as a major growth engine, combining rapid security-business expansion, strategic acquisitions, new leadership, and Autonomous Security while maintaining the company’s broader identity as the AI control tower for business reinvention.
ServiceNow is rapidly building its cybersecurity presence, and three recent developments suggest Bill McDermott may see security as the company’s defining long-term opportunity.
ServiceNow adds six agentic security offerings designed to automate threat detection, governance, compliance, and remediation.
ServiceNow CEO Bill McDermott is positioning the company as the enterprise AI Control Tower, combining governance, cybersecurity, workflow orchestration, integration, and automation to help customers manage the growing complexity and risks of enterprise AI.
Bill McDermott is combining ServiceNow’s AI Control Tower, cybersecurity, and governance capabilities to give CEOs greater certainty and control as enterprise AI creates unprecedented risk and complexity.
As digital transformation enters the AI era, ServiceNow and Accenture are helping organizations move beyond cloud migration by embedding AI agents into cybersecurity, compliance, and enterprise risk management workflows.
Solgari’s Ed Grant explains why customer engagement data is the foundation of successful AI strategies and how organizations are turning conversations into business outcomes.
Enterprise AI growth increasingly depends on implementation expertise rather than model capabilities alone.
ServiceNow and Accenture have launched a forward deployed engineering program that embeds AI experts directly with customers to accelerate the deployment, scaling, and business impact of agentic AI initiatives.
ServiceNow CEO Bill McDermott says the company is now AI-native and targeting five high-growth markets worth more than $600 billion, backed by strong momentum in AI, security, CRM, employee experience, and data management.
ServiceNow is betting its future on being AI-native, with Bill McDermott outlining five hyper-growth markets that could drive long-term expansion and strengthen its leadership position.
AI is dramatically reducing implementation effort, forcing enterprise services firms to rethink staffing, pricing, and customer engagement models.
ServiceNow has joined the fast-growing agentic AI movement with Project Arc, an autonomous desktop agent developed with NVIDIA that can execute enterprise tasks securely across multiple tools, signaling a shift beyond conversational copilots.
Zenity and ServiceNow are pioneering AI SecOps, combining governance and security capabilities to help enterprises confidently deploy and manage AI agents at scale across business operations.
Facing unprecedented pressure from customers navigating AI transformation, SAP, Oracle, and Workday are restructuring their sales organizations. Each company is simplifying customer engagement, flattening leadership structures, and aligning sales with services to deliver faster decisions and stronger outcomes.
The company’s first Autonomous Workforce deliverable is a Level 1 Service Desk AI Specialist that diagnoses and resolves common, low-priority IT support requests.
Healthcare leader weighs in on how AI models and mulit-cloud underpin customers’ mission-critical systems, and how they should prepare for potential model changes.











