Earlier this year, SAP and CEO Bill McDermott issued a blunt challenge to CRM kingpin Salesforce.com by launching C/4HANA.
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IBM’s blockbuster acquisition of Red Hat for $33.4 billion to create a hybrid-cloud powerhouse signals a massive shift towards Cloud Transformation 2.0.
Salesforce.com execs raved about how C-suites now regard data and application integration as indispensable elements of digital transformation.
Blockchain has enormous potential, that might be just what Oracle needs to reignite its sprawling cloud business, which has has lower performance.
Walmart has commited to massive 5-year cloud deal with Microsoft that extends the two companies’ existing partnership, accelerating digital transformation.
I wonder if Amazon cloud chief Andy Jassy knows—& takes any comfort from—the history of Bum Phillips? It’s Amazon’s last chance to catch #1 Microsoft in Q1?
Three largest enterprise-cloud providers—Microsoft, Amazon and IBM—all closing in on $20 billion in trailing-12-month revenue. What cloud powerhouse wins?
In this discussion, John Siefert, CEO, Dynamic Communities & Cloud Wars, is joined by Kelly Holwagner, Executive Vice President, HSO. The two…
Instead of searching across laboratory results, medications, and specialist documentation, clinicians can prompt Epic and receive required information inside ChatGPT using new OpenAI connector.
Since returning as CEO, Aneel Bhusri has reshaped Workday’s agentic AI strategy, eliminating or combining simpler agents while prioritizing sophisticated AI systems capable of solving complex HR and finance problems and delivering measurable customer ROI.
OpenAI prominently outlined plans for a unified AI superapp in March, but CFO Sarah Friar’s August description of the company’s AI-native stack makes no mention of it, raising questions about whether OpenAI has changed its strategy.
Microsoft CEO Satya Nadella has confirmed plans for a Copilot super app that will unite chat, coding, Cowork and autonomous AI agents, creating a single flagship experience spanning both Microsoft’s consumer and commercial AI offerings.
AI vendors are moving toward consumption-based billing as rising token costs make traditional flat-fee and user-based licensing increasingly difficult to sustain.
AWS is expanding Security Hub with AI-specific protections and Azure support to secure AI and multicloud environments from a single platform.
A new generation of AI-powered enterprise applications combines reasoning, workflow automation, and transactional execution.
Google Cloud’s $750 million investment in partner training and certification reflects its belief that customers benefit most when trusted partners lead AI transformation initiatives.
The new AI Deployment Wars reveal that enterprise customers need more than technology: they need strategy, process modernization, secure integration, and change management.
Microsoft is accelerating its Frontier Firm vision with a new business unit that embeds 6,000 AI and industry experts directly with customers to build, optimize, and scale enterprise AI systems.
Dona Sarkar says AI has yet to find its defining mainstream use case, and the companies preparing now will be best positioned when that breakthrough moment arrives.
Addition to the company’s governance control plan eliminates a wide range of manual steps required to transition an agent from local usage to enterprise availability.















