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Home » CEO Outlook 2025: ServiceNow’s Bill McDermott on the Future of Agentic AI
Innovation & Leadership

CEO Outlook 2025: ServiceNow’s Bill McDermott on the Future of Agentic AI

Bob EvansBy Bob EvansJanuary 31, 2025Updated:February 3, 20251 Min Read
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In this exclusive moment from the  Cloud Wars Top 10 CEO Outlook 2025 series, ServiceNow CEO Bill McDermott shares his vision for the future of enterprise AI, discussing how the integration of agentic AI across various platforms will drive productivity and reshape industries.

Highlights

00:08 — Customers need a solution where agentic AI, agents of the ServiceNow platform, are not only serving silos, but looking at the enterprise holistically on an end-to-end basis. ServiceNow integrates its agents with other vendors’ agents, so agents work together to accomplish something.

AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.

00:36 — That is the groundbreaking difference between ServiceNow’s platform, with one architecture, one data model run by RaptorDB, unlocking billions of hours of productivity and financial benefit for the companies it serves.


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Bob Evans

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Cloud Wars Founder Bob Evans actively analyzes the Cloud and AI categories through video reports, in-depth analyses, and interviews with the Cloud and AI market’s leaders and innovators. He’s also the creator of the Cloud Wars Top 10, a ranking and ongoing analysis of the world's most influential tech companies driving digital business and the digital economy. Bob is recognized as a world-class strategic communicator focused on emerging business strategy, disruptive innovation, and forward-looking leadership.

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