In this News Desk moment, recorded at Celosphere 2022, Tom Smith speaks with Malhar Kamdar, Chief Customer Officer of Celonis, about customer stories shared at the annual conference.
Highlights
00:20 — Kamdar shares three key reasons Celonis has such successful customer relationships and why customers were so eager to gather in person at the recent conference in Munich.
00:30 — It was the first time customers were meeting in person after three and a half years, so they were keen to come back together and share experiences.
00:39 — Customers want to tell their peers about their achievements, the work they’ve been doing, and how they are recognizing millions, even hundreds of millions, in benefits.
1:07 — Because we’re living in unprecedented times, customers want to learn how their peers are dealing with all the challenges — supply chains and more.
01:46 — They wanted to learn from the Celonis ecosystem and experience product innovations that can be implemented in the near term.
