In this News Desk interview, recorded at Celosphere 2022, Tom Smith speaks with Silke Lehmann, Managing Director of Business Process Management – Global, Accenture, about the partnership between Accenture and Celonis, Lehmann’s input on the latest Celonis products, and what the company is doing with customers as it relates to sustainability.
Highlights
01:19 — Lehmann looks after business process management for Accenture on a global scale, with a mission to combine process lifecycle management, process mining, and automation into a comprehensive business process management capability. Clients utilize these capabilities for specific projects or programs and establish embedded versions of these capabilities to be worked into day-to-day business operations.
01:56 — What is the relationship between Accenture and Celonis? Celonis is Accenture’s strategic partner in the process mining space. Accenture has great experience with Celonis in identifying target values and sharing that with clients. All aspects of the Accenture business have use cases that demonstrate how Celonis helps clients achieve value.
02:53 — Accenture has nearly 20 applications available in the execution management system (EMS) app store that focus on sustainability.
03:18 — How does Accenture define the digital transformation work it does with customers and what role does Celonis play in that?
03:39 — Accenture believes that process mining should be embedded in all transformation programs. Process mining helps identify how businesses operate today as well as how they can digitally transform. Once this is established, Accenture develops a journey toward value by mapping out a plan based on data.
05:17 — Lehmann reports that sustainability is a huge priority for customers. No single business can tackle the issue alone; they must all work toward the shared goal of becoming more sustainable. There are many aspects of sustainability to tackle, so individual organizations must consider their individual challenges and start there.
06:58 — What are Accenture customers’ priorities as it relates to process mining? Process mining is a built-in capability that relies on a technological foundation for today’s customers — the leveraging of technology that has already been invested in is a means of applying process mining to other facets of a business.
07:59 — Does Celonis’ Process Sphere align with what Accenture customers are searching for?
08:20 — Lehmann says Process Sphere aligns with the desires of Accenture customers since it brings together individual processes to the broader scope. In combination with Business Miner, another Celonis product, customers can start to embed process mining into everyday operations and make it a natural part of operations.
