In this preview minute, I give you a sneak peek of Celosphere 2023, the Celonis customer conference, taking place in Munich Nov. 13-15.
This episode is sponsored by Acceleration Economy’s AI Ecosystem Course, available on demand. Discover how AI has created a new ecosystem of partnerships with a fresh spirit of customer-centric cocreation and renewed focus on reimagining what is possible.
Highlights
00:55 — 2023 is the year of AI and, more specifically, generative AI. The technology permeates every tech and tech customer conference, and Celosphere likely won’t be much different.
01:16 — Celonis product management VP Chris Monkman spoke with us about the company’s AI objectives.
01:50 — Celonis has ramped up its AI investment over the past year. One key way Celonis is leveraging AI is by bringing AI into its platform more natively to enable customers to do a much better job of what they’re already doing with Celonis. One key thing process mining lets customers do is find opportunities to improve processes and realize value, such as improving days payables outstanding or identifying duplicate invoices.
02:57 — The company’s making a big push into bringing AI to bear to make it more efficient and democratized. You can bring in data from source systems like transactional process data and the software can show how those processes actually run. With Object Centric Process Mining, the company has created more of a digital twin that can use data to inform decisions about how processes should run.
03:42 — Because Celonis’ software works across different customers, it can identify a good benchmark for a given KPI and make a recommendation.
