In this moment from the latest AI Copilot Podcast, analyzing the latest AI Copilot and agent developments, Ray Smith, vice president, AI agents, Microsoft, discusses AI copilot and agent use cases with John Siefert. The discussion is a prelude to Smith’s opening keynote taking place March 18, 2025, at AI Copilot Summit NA.
Highlights
00:13 — Smith says he’s seeing solid successes among those customers that try to do one thing really well and says the biggest mistakes observed from early customers are wanting to build an agent to run an entire department. He draws an analogy with coding: it involves building functions that work very well, like microservices, then stitch a series of them together to complete an entire process.
00:47 — Successful use cases that have been a surprise include supply chain optimization and managing due diligence aimed at highlighting risks in mergers and acquisitions.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
