In this Innovation Profile, part of the Process Mining Battleground, Tom Smith discusses SAP Signavio and its process mining and management innovations that build on the company’s rich legacy in enterprise software applications and data.
Highlights
00:16 — SAP Signavio develops process mining, process automation and related process design, simulation and improvement software as part of what company leaders call an “end-to-end transformation suite.”
00:46 — It’s critical to note that SAP Signavio draws on one of the richest legacies in the software industry, with its parent company’s 50+ years in business and 300,000 customers. Plus this “mind-blowing” stat: The company says that 75% of the world’s GDP touches its systems. The company has a big leg up in selling to ERP customers: Its parent has 40,000 of them and SAP Signavio is helping those customers execute the move to S/4HANA ERP in the cloud.
01:38 — That installed base means SAP Signavio offers a massive volume of benchmark, industry, and performance data that installed base and net new customers can benefit from to continuously optimize systems and processes, including customer-facing processes.
03:20 — When it comes to AI, the company’s generative AI-powered engine will be able to answer specific process performance questions posed in a natural language format.
03:44 — SAP focuses not only on internal financial processes and system optimizations but also on how process mining can be used to identify problems or breakdowns in customer-facing processes. SAP Signavio was the lone company in the Process Mining Battleground to explicitly raise the widely used Net Promoter Score — a trusted indicator of customer satisfaction — as a metric that process mining can help a customer optimize.
