Tom Smith chats with Jason Veiock, Founder and CEO, Bearing, as part of the Cloud Wars Agentic AI Definition Series, analyzing this fast-moving AI category. The series will also include podcasts, articles, and reports. Smith and Veiock discuss how Bearing leverages ServiceNow’s platform to bring agentic AI into corporate security: automating workflows, enhancing threat detection, and building trust in serious use cases. They explore adoption trends, award recognition, and the roadmap to scalable AI.
Highlights
Introduction and Background of Bearing (0:00)
Veiock, whose background includes U.S. military, federal law enforcement, and corporate security, discusses how Bearing brings digital transformation to corporate security, operating exclusively on the ServiceNow platform. ServiceNow, he explains, offers a unique blend of back-of-house and front-of-house operations.
ServiceNow’s Unique Position and Bearing’s Integration (02:06)
Veiock elaborates on ServiceNow’s evolution, starting with IT assets and expanding post-COVID to include front-of-house operations. Bearing’s corporate security module wraps around all ServiceNow modules, allowing it to touch the Data Fabric and interact with each module. Veiock compares his role as a Chief Security Officer to Bearing’s approach, focusing on consulting with the business and anticipating incidents to avoid or recover quickly.
ServiceNow Knowledge and AI Innovation Award (03:01)
Earlier this year, Bearing won an AI Innovation Award at ServiceNow Knowledge. Veiock talks about the recognition’s significance, especially in the highly manual industry of physical security. Veiock describes the journey of Bearing’s agentic AI, starting with easier tasks like workflow automation and moving towards more complex AI applications. Veiock explains the market is sometimes cautious about AI. Bearing makes an effort to educate its customers on the technology’s benefits.
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Application of AI in Corporate Security (05:00)
Bearing uses AI to automate workflows and correlate multiple intelligence sources, providing real ROI for customers. ServiceNow’s Data Fabric allows Bearing to protect the business by accessing various interactions and data points. Veiock describes how Bearing’s tools can flag troubling messages in customer service and HR cases, helping teams respond more quickly. He explains that these tools handle the initial legwork in threat investigations and alert people when it’s time to step in.
Predictive Functionality and Customer Adoption (05:50)
With regard to predictive functionality, while agents don’t predict threats, Veiock says, they leverage knowledge and education to ensure nothing is missed, operating perfectly every time. Veiock discusses the concept of “leakage” or concerning communication, which the agents can identify and act on quickly.
Building Trust in Agentic AI (10:52)
Veiock stresses that earning trust is key when using AI in high-stakes situations like workplace safety. He notes that Bearing’s tools take on routine tasks — like drafting incident reports — which makes them feel like a natural part of the team. Building trust takes time, he says, and showing real-world results helps. Platforms like ServiceNow play a big role too, speeding up the process and making sure everything stays secure and compliant.
Future Outlook and Phased Approach (13:52)
In terms of the future, Veiock explains that the focus is on building data and infrastructure, with a phased approach to implementing agentic AI. He points out that automating workflows is key to handling data at scale — something future AI tools will rely on heavily. While he doesn’t expect widespread adoption in 2025, he believes the groundwork is being laid for real momentum in 2026 and 2027.
ServiceNow Partnership and Final Thoughts (15:14)
Veiock underscores how the partnership with ServiceNow helps speed up key reviews, making it easier to get things moving. He notes that customers already trust ServiceNow’s data handling and cybersecurity, which is a big win for Bearing’s AI tools. Wrapping up, he shares his confidence in the partnership and excitement about the traction they’re seeing, with more to come.
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