A deep look at AI agent usage by Google Cloud reveals telecom and manufacturing firms setting the pace, while security and customer service use cases are benefiting a range of industries.
customer experience
Ajay Patel of IBM outlines how enterprises are shifting from AI experimentation to real-world application, especially in sales, R&D, and operations.
DXC and ServiceNow collaborate to simplify life insurance systems, merging industry IP with AI-powered workflow automation.
SAP leaders argue that agentic AI will enhance — rather than replace — enterprise applications by integrating seamlessly with data and AI capabilities.
Through ServiceNow and strategic acquisitions, Cprime enables companies to modernize their operating models and embrace AI-native business practices.
ServiceNow’s AI Maturity Index provides a five-stage framework based on insights from 4,500 companies to help enterprises benchmark, govern, and accelerate their AI strategies.
Security executive Krista Arndt explains how Security Copilot, agents improve response time to security incidents, accelerate training of new security professionals.
Adam Lieberman details AI focus at financial software provider Finastra: enterprise efficiency, devleoper productivity, and client commercialization. He also outlines the firm’s work with Microsoft.
Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
AI agents are reshaping enterprise software, but success hinges on thoughtful adoption—aligning technology with business needs, readiness, and strategic goals, not just chasing hype.
AI Agent & Copilot Summit speaker Tony Uphoff will share insights on implementing AI in modern marketing and best practices for integrating AI technologies into business strategies during the Industry AI panel he’s leading.
SAP CEO Christian Klein discusses how the company is leveraging AI and end-to-end solutions, including the “super agent” Joule, to drive business transformation and enhance customer productivity.
Tony Harris, senior vice president of marketing and solutions for SAP Business Network, discusses the network’s unique position as the world’s largest B2B trading partner platform, managing over $6 trillion in annual spend.
From hybrid cloud to large language models, IBM’s CEO charts a path of optimism, growth, and client-centric transformation in a dynamic global landscape.
New CX Trends data from Zendesk highlights the impressive benefits early adopters of AI technology are realizing while raising the key factors they must continue to address to sustain strong outcomes.
The SAP Business Network drives bold, customer-centric supply chain transformation, facilitating $6 trillion in transactions over the past year while delivering efficiency, visibility, and superior customer experiences.
As use cases for AI agents increase exponentially, Microsoft delivers a raft of agents optimized for the massive Dynamics 365 installed base.
HoneyBook AI provides AI-powered tools for consultants, contractors, and freelancers with a customer-centric, outcome-focused approach.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Google Cloud’s AI strategy focuses on leveraging advanced technologies and a robust partner ecosystem to drive business transformation and innovation.