Creating a positive customer experience is critical in boosting your sales. Many customers are willing to pay more for a…
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Stream a new podcast episode from Cloud Wars Live, for a conversation about the strategic adoption of the customer’s point of view.
https://www.youtube.com/watch?v=Gp0w5W1t7pA In 2021, Mavim was named by Gartner Peer Insights, a Customer’s Choice for Enterprise Business Process Analysis! Each year,…
In this Cloud Wars Live episode, I talk with Bonnie Tinder about the immense opportunity for channel partners as the cloud continues to grow.
Taking the time to map your customer journey is a great way to help you better target your marketing, support…
Exactive is an IT communication services provider in the UK specializing in offering Enterprise Voice, Skype for Business, Microsoft Exchange,…
At Google Cloud, we work hard to earn and maintain your trust by giving you a clear and detailed understanding…
In this Cloud Wars Live episode, Bonnie Tinder shares what she and the Raven Intel team have learned about making good decisions & more.
Learn from Geoff Ables how to build customer (CRM) user personas, chart journey maps, and improve processes across sales, marketing and customer care
Learn how to effectively deploy a balanced approach for a Customer Service & Experience program.
According to a Microsoft blog post describing its expanded relationship with $40-billion global corporation Mars Inc., the answer is yes.
Check out our blog to learn how to boost customer satisfaction in a transportation workplace.
Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!
InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
Organizations today must be able to meet their customers in their preferred channels in order to compete in the market and continue to offer great customer experiences
In this presentation by Kim Congleton, learn best practices for managing business inventory using Microsoft BC/NAV
In this episode, Bonnie Tinder and I look at some of the tricky parts of digital transformation, like the loss of face-to-face experiences.