At ServiceNow 2025, industry leaders showcased how AI, strategic partnerships, and platform unification are driving tangible transformation across enterprise operations.
Search Results: customer service (2991)
ServiceNow unveils powerful tools to unify AI agents, workflows, and data across platforms at Knowledge25.
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
ServiceNow Knowledge 2025 will showcase new AI capabilities, partner enablement tools, and industry-specific opportunities designed to empower partners to drive business transformation.
Alliance unifies Cisco AI Defense software with ServiceNOw SecOps to deliver a range of functionality including visibility, vulnerability management, and governance.
ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
Alphabet is pouring $75 billion into cloud infrastructure after Google Cloud’s Q1 growth rate slipped, constrained by the company’s struggle to keep pace with surging demand.
Salesforce launches Agentforce for Field Service to bring agentic AI into the field — boosting productivity, morale, and real-time responsiveness.
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
Microsoft is supercharging its security portfolio with AI-driven tools like Purview Data Security Investigations, Entra access controls, and Defender enhancements to help enterprises swiftly detect, investigate, and mitigate data risks
CRM is evolving fast—and Google Cloud’s new offering is all about speed, choice, and customer focus.
ServiceNow integrates NVIDIA’s Llama Nemotron models to optimize AI agent implementation and decision-making.
ServiceNow is enabling its partners and ISVs to harness the transformative power of agentic AI through platform extensibility, strategic investments, and industry-specific use cases.
SAP is significantly outpacing its major competitors in cloud-based enterprise applications, driven by strong growth across its cloud portfolio and strategic platform integration.
Microsoft’s massive agent-building wave shows that success in the AI era is as much about mindset and experimentation as it is about outcomes.
ServiceNow’s Yokohama release introduces thousands of AI agents, reshaping enterprise automation with agentic AI.
Workflow automation and AI processor leaders combine forces to deliver agents that streamline and automate core telco functions including customer service, network operations.
Salesforce and ServiceNow intensify competition by expanding into each other’s core markets, focusing on AI agents and integration.