Learn about customer service insights and Power Virtual Agent (Bot) capabilities to improve your customer service and experience. This introductory session will also highlight a Power Virtual Agent (Bot) demonstration.
Search Results: customer service (2901)
Personalice el servicio con una vista integral de los clientes.
Proporcione valor en cada punto de contacto.
Interactúe con los clientes en su canal preferido.
Cree una experiencia de servicio única y coherente.
Ofrezca rápidamente los artículos de conocimientos más apropiados.
A comprehensive knowledge base is the critical to improved customer satisfaction and increased productivity. A knowledge base empowers customer service reps with solutions to the most common issues in order to efficiently assist customers. In this presentation we will review importance of a Knowledge Base.
o Create Knowledge Article
o Full Text Search
o Relevance Search
The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.
Join Sarah in this session where she will go through the top 10 things you probably won’t know related to Microsoft Technologies in Customer Service. This session will cover features WAY beyond just the base Customer Service app, and sure you’ll probably know a few, but will you know them all?! Tune in to find out and get up to date with Customer Service functionality.
Attend this session to learn how to provide better customer service with Dynamics GP. 1) Let sales drive purchasing 2) Communicate order status to customers 3) Allocate orders 4) Use SmartList to drive user actions and reminders
This session is geared for an audience with an intermediate skill set.
This session will be available for CPE credits pending completion of session survey post event.
Level up your customer service solution with features of Omnichannel Engagement Hub and how they can take your customer service solution to the next level. We will look at the benefits of the multi-session dashboards, real time engagement such as chat, advanced case routing and sentiment analysis. The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Partners ecosystem leader shares Microsoft’s latest thinking on co-creation vs. co-selling, customer trust, and the 2025 ecosystem outlook.
ServiceNow and its ecosystem are leveraging AI and collaborative partnerships to drive transformative business outcomes and customer value.
At ServiceNow Knowledge24, EY leader Hank Prybylski talks about the companies’ expanding relationship, reliance on ServiceNow for core business functions, and customers’ AI objectives.
Scott Rosecrans shares insights on AWS’ partnership with ServiceNow, GenAI usage, customers demands, and the significance of the partners ecosystem.
The ServiceNow Knowledge Event provides a platform for thought leaders to explore pioneering visions, strategic collaborations, and the practical implementation of AI in real-world scenarios
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
SAP launches Customer Services & Delivery team to bridge the “disappointment gap” between customer expectations and outcomes, aiming to accelerate adoption of SAP products through innovative AI solutions and comprehensive post-sale services.
ServiceNow CEO Bill McDermott illustrates how GenAI enhances customer experience, ensuring brand loyalty and satisfaction.
Discover the top generative AI use cases and how ServiceNow technology, combined with a robust partners ecosystem, is unlocking those use cases for customers.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Strategic Partnerships Development Manager Birendra Gosai shares how AWS has supported its customers with managed database services.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.