In this exclusive moment from the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2024 series, ServiceNow CEO Bill McDermott shares a practical example of the impact of GenAI.
Highlights
00:10 — While staying at a hotel, McDermott placed an order from a coffee company that had a location in his hotel, and also one across the street. He used the mobile app and incorrectly ordered from the one across the street.
00:34 — With ServiceNow, the incorrect order was immediately canceled because the system knew geospatially he was in the hotel right next to the counter. All the accounting was handled. A refund was given and the new charge was applied from the shop in the hotel.
01:05 — That is GenAI, in a very practical example, fully functional in the ServiceNow platform today. What’s super cool is to give people a better experience so they love doing business with you.
