Krishna’s three-step strategy to deploy AI effectively in enterprises starts with low-risk use cases.
Search Results: customer service (3082)
SAP Business Network enables companies to transform their supply chains into strategic assets that enhance customer relationships.
The SAP Business Network enables businesses to enhance customer experiences by streamlining supply chains, leveraging technology, and driving continuous improvement despite challenges.
Connectors let customers tap multimodal AI models created with Amazon Bedrock on the Service Now platform, speeding development of GenAI-driven products.
By combining Microsoft Copilot and ServiceNow AI agents, the two companies aim to drive automation and simplify business processes across the enterprise.
Bobby Hunnicutt, VP of IT at facilities maintenance provider Vixxo, and partner Lucas Diaz of Ludia Consulting detail Vixxo’s use of copilots to enhance service delivery to big-name customers.
Bonnie Tinder shares insights on how leveraging customer feedback and data can enhance user experience and drive business success.
Study analyzes AI adoption trends, real-world ROI across the most common use cases. Microsoft also releases a huge volume of customer use cases that provide validation of AI’s benefits.
Partners ecosystem leader shares ServiceNow’s strategy for maximizing partner revenue in the AI and agent era, partner specializations, and the ecosystem’s expanding role in 2025.
A company-by-company breakdown of Cloud Wars CEO of the Year candidates, their strengths, and their companies’ latest wins.
Wide-ranging CIO discussion addresses the latest AI developments and use cases, Microsoft’s ecosystem, and the benefits of ServiceNow-Microsoft integration.
Google Cloud tops the Cloud Wars Growth Chart with a 35% Q3 growth rate, showcasing rapid acceleration driven by AI innovation
The company’s Workflow Data Fabric is an integrated data layer that unifies business and technology data and provides real-time, secure access for all workflows and AI agents.
Oracle and IBM were previously awarded a $950 million contract under the massive UK deal. Now Oracle Cloud is being tapped to serve four departments.
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
With bold plans for $30B in revenue, ServiceNow’s Bill McDermott pushes AI-driven growth through Now Assist, Raptor DB, and Customer Workflows, redefining digital transformation.
Google Cloud’s ecosystem of advanced AI technologies and industry partnerships empowers businesses to drive productivity, innovation, and growth through strategic applications of GenAI, data management, and security.
Bill McDermott discusses ServiceNow’s goal to triple revenue to $30 billion, emphasizing advancements in AI technology and customer workflows.
Integration work enables output from Zoom AI Companion — meeting notes, summarizations, meeting feedback — to become action items in ServiceNow workflows.
CEOs from leading cloud companies are driving innovation in AI, business transformations, and customer engagement in 2024, displaying visionary leadership and building modern partnerships.