Oracle and IBM were previously awarded a $950 million contract under the massive UK deal. Now Oracle Cloud is being tapped to serve four departments.
Search Results: customer service (3021)
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
With bold plans for $30B in revenue, ServiceNow’s Bill McDermott pushes AI-driven growth through Now Assist, Raptor DB, and Customer Workflows, redefining digital transformation.
Google Cloud’s ecosystem of advanced AI technologies and industry partnerships empowers businesses to drive productivity, innovation, and growth through strategic applications of GenAI, data management, and security.
Bill McDermott discusses ServiceNow’s goal to triple revenue to $30 billion, emphasizing advancements in AI technology and customer workflows.
Integration work enables output from Zoom AI Companion — meeting notes, summarizations, meeting feedback — to become action items in ServiceNow workflows.
CEOs from leading cloud companies are driving innovation in AI, business transformations, and customer engagement in 2024, displaying visionary leadership and building modern partnerships.
AI Copilot event at Community Summit delivers Copilot perspectives from Microsoft as well as customers and partners, who highlight near-term opportunities and challenges.
A new Google Cloud and Vodafone partnership exemplifies the power of cloud technology in enabling businesses to innovate, transform, and create new revenue streams.
SAP’s new AI agents will improve productivity by collaborating across business functions — along with its Joule AI assistant — to handle complex workflows.
As vendors strive to create more adaptable offerings, the focus shifts towards enabling workflows that facilitate communication across various applications, ultimately benefiting customers and driving technological advancements.
The European Commission has received a complaint from Google Cloud alleging that Microsoft charges European customers inflated fees when using Windows Server on non-Azure platforms.
Google Cloud has filed a complaint with the European Commission alleging that Microsoft’s licensing practices impose excessive costs on European customers who use Windows Server on non-Azure platforms.
ServiceNow’s suite of AI-driven workflows could lead to powerful partnerships — or intense competition — with SAP and Oracle.
Oracle’s ground-breaking moves to embrace competitors in multi-cloud partnerships is paying new dividends as those competitors push out new services optimized for Oracle customers.
Customer Success Officer, Gary Miller provides insights on Oracle’s Customer Success Services program and the Oracle Cloud Success Navigator.
Workday Rising focused on AI innovation and customer-centricity, featuring partnerships and the evolving role of HR leaders in driving business success.
Top cloud vendors are deploying advanced AI agents to automate business processes and enhance human potential by handling low-value tasks, with Salesforce and Oracle leading the “Agent Wars” through 2025.
Agent Wars is the emerging competition among top cloud companies to lead the new AI agent market, with customers expected to be the biggest winners.
Donald Kossmann kicked off the AI Copilot Digital Summit with his “State of Microsoft Copilot” keynote, discussing how Copilot has enabled customers to reimagine their business processes.