Learn how Sky used a cloud-based data monitoring platform to improve scalability, data analytics processing, and the customer experience.
Search Results: customer experience (1939)
Massimiliano Gerli, Global Director IT of Bata, shares their transformation using Oracle Retail Cloud to create unique customer experiences
Learn your organization’s current level of marketing maturity and develop a plan to effectively automate aspects of the customer experience!
A real world view into institutions that have applied automation to redefine how they deliver employee & customer experiences
Get a real-world view into institutions that have applied automation to redefine how they deliver employee & customer experiences.
InGenius Connector Enterprise equips contact centers with tools to increase agent productivity while providing a better overall customer experience. The intuitive user interface is integrated directly into your CRM, which means fewer clicks for agents, and a single, consolidated repository of customer information for more efficient management.
The k-eCommerce solution is designed and built for B2B businesses, with the best features and practices of the B2C customer experience adapted for B2B.
Power Platform is helping small to mid-sized businesses become more efficient and resilient in many ways, including a huge reduction of paperwork and administrative duties alike, allowing them to instead focus on developing new strategies to remain competitive.
Read this fact sheet to learn how Power Platform can help YOUR business improve omnichannel capabilities, gain a competitive advantage, and empower your employees to deliver exceptional customer experiences – all while scaling to the changes of our new normal due to the COVID-19 pandemic.
GNC Holdings Inc. – a global specialty retailer of health and wellness products – is making big digital strides. In this case study, learn about how GNC is leveraging personalization AI solutions and E-commerce investments to strengthen the customer experience.
Xpertdoc Smart Forms are responsive, web-based or embedded data capture forms that enable your customers to easily enter and submit their information electronically, through a better, faster, paperless, and guided process. By exchanging manual, paper-based and error-prone processes for a digital version, you benefit from lowered resource costs, improved internal efficiencies and memorable customer experience.
We are Passionate about portals and driven to provide the best portal experience for Dynamics Customers! Version 6.0 Release will improve your customers experience when completing forms and improve the performance of your portal. Resulting in a better customer experience overall! Learn more: https://www.crmportalconnector.com/features/versions/version-6-0
Attendees will learn:
• A method for working together as a team to continuously discover metrics that will change behavior, improve the customer experience, and lift the bottom line
• Where adoption metrics overlap with performance metrics – and how to use both to drive change
• The difference between descriptive, predictive, and prescriptive analytics – and when to use each
• Simple analytics techniques to segment your customers for differentiated treatment
Today’s retailers need to be sharp: customers expect a seamless, personalized, unified shopping experience—from anywhere at any time. Channels and geographies are a moving target, changing and expanding every day. Competition is forcing you to look at every single aspect of your business to find ways to reduce costs while differentiating your brand and delivering an unforgettable customer experience. ArcherPoint offers end-to-end solutions that enables retailers to thrive.
Customize Microsoft Dynamics 365 CRM to your industry processes. As a manufacturer, equipment dealer, professional services or property management firm, your industry has unique requirements. Alithya, offers industry-specific solutions to help you improve customer experience and empower your sales, service and marketing teams so you can achieve your target business outcomes.
This session aims to help organizations understand the benefits of integrating CRM with their phone system. This session will dispel these and other mysteries and urban myths around this subject, as well as explain some of the terminology and components. It will demonstrate how combining Dynamics 365 and your telephony system, can benefit your organization – by increasing the efficiency of all teams that use CTI, and by improving the overall customer experience of any organization.
“The reason for employee engagement is the passionate pursuit of a better customer experience.” The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, best-selling author Geoff Ables shares what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align, and proven organizational disciplines that result in better customer and employee engagement. You’ll leave inspired, informed and full of ideas that will drive change – even transformation – in your organization. “If profit is the pulse of a company, then people are the heart.”
Microsoft has just released PowerApps Portals in Public Preview! In this session, you will walk away with a better understanding of how you can deliver better customer experiences with the new PowerApps Portals. I will also share a number of tips and tricks that I have learned during my experience in the private preview of the PowerApps portals and working with the previous CRM Portals solution.
Business Central is the perfect end-to-end software solution to connect your processes on-premise or in the cloud. Centralize your data from accounting, sales, purchasing, inventory, and customer interactions to get an accurate view of your business. All data stays up to date so you can spot trends, prevent issues, and deliver great customer experiences.
Customer experiences are more crucial than ever with a digitally connected world and by using Dynamics 365 for Sales you can build loyalty and maintain your reputation while simultaneously differentiating yourself from the competition.
Increase sales and improve decision making with AI-powered insights fueled by customer data. Dynamics 365 Customer Insights • Gain a 360-degree view of customers and discover insights that drive personalized customer experiences. Dynamics 365 Customer Service Insights • Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.