Xpertdoc Smart Forms are responsive, web-based or embedded data capture forms that enable your customers to easily enter and submit their information electronically, through a better, faster, paperless, and guided process. By exchanging manual, paper-based and error-prone processes for a digital version, you benefit from lowered resource costs, improved internal efficiencies and memorable customer experience.
We are Passionate about portals and driven to provide the best portal experience for Dynamics Customers! Version 6.0 Release will improve your customers experience when completing forms and improve the performance of your portal. Resulting in a better customer experience overall! Learn more: https://www.crmportalconnector.com/features/versions/version-6-0
Attendees will learn:
• A method for working together as a team to continuously discover metrics that will change behavior, improve the customer experience, and lift the bottom line
• Where adoption metrics overlap with performance metrics – and how to use both to drive change
• The difference between descriptive, predictive, and prescriptive analytics – and when to use each
• Simple analytics techniques to segment your customers for differentiated treatment
Today’s retailers need to be sharp: customers expect a seamless, personalized, unified shopping experience—from anywhere at any time. Channels and geographies are a moving target, changing and expanding every day. Competition is forcing you to look at every single aspect of your business to find ways to reduce costs while differentiating your brand and delivering an unforgettable customer experience. ArcherPoint offers end-to-end solutions that enables retailers to thrive.
Customize Microsoft Dynamics 365 CRM to your industry processes. As a manufacturer, equipment dealer, professional services or property management firm, your industry has unique requirements. Alithya, offers industry-specific solutions to help you improve customer experience and empower your sales, service and marketing teams so you can achieve your target business outcomes.
This session aims to help organizations understand the benefits of integrating CRM with their phone system. This session will dispel these and other mysteries and urban myths around this subject, as well as explain some of the terminology and components. It will demonstrate how combining Dynamics 365 and your telephony system, can benefit your organization – by increasing the efficiency of all teams that use CTI, and by improving the overall customer experience of any organization.
“The reason for employee engagement is the passionate pursuit of a better customer experience.” The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, best-selling author Geoff Ables shares what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align, and proven organizational disciplines that result in better customer and employee engagement. You’ll leave inspired, informed and full of ideas that will drive change – even transformation – in your organization. “If profit is the pulse of a company, then people are the heart.”
Microsoft has just released PowerApps Portals in Public Preview! In this session, you will walk away with a better understanding of how you can deliver better customer experiences with the new PowerApps Portals. I will also share a number of tips and tricks that I have learned during my experience in the private preview of the PowerApps portals and working with the previous CRM Portals solution.
Business Central is the perfect end-to-end software solution to connect your processes on-premise or in the cloud. Centralize your data from accounting, sales, purchasing, inventory, and customer interactions to get an accurate view of your business. All data stays up to date so you can spot trends, prevent issues, and deliver great customer experiences.
Customer experiences are more crucial than ever with a digitally connected world and by using Dynamics 365 for Sales you can build loyalty and maintain your reputation while simultaneously differentiating yourself from the competition.
Increase sales and improve decision making with AI-powered insights fueled by customer data. Dynamics 365 Customer Insights • Gain a 360-degree view of customers and discover insights that drive personalized customer experiences. Dynamics 365 Customer Service Insights • Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
CRM projects promise to deliver better customer experiences, higher loyalty, accelerated sales and more effective marketing. But achieving those results can be elusive. If you’re starting a CRM project, struggling with an existing project, or searching for ways to an improve your CRM – this is the session you need to attend. You can deliver a CRM solution that not only boosts performance – but that your team loves to use.
Do you think this session is not applicable to you because you may not be using Dynamics 365 Commerce? Great news! You can start leveraging the power of Microsoft to start identifying areas of revenue loss without any pre-requisites Dynamics 365 projects! Dynamics 365 Fraud Protection is one of the newest offerings in the Dynamics 365 family and focuses on increasing the online and instore revenues for retailers and wholesalers by providing actional insights and optimizations using the power of AI and ML.
In this session we discuss the purchase protection, account protection, and loss prevention capabilities of the software and how they relate to business processes and customer experiences. After discussing capabilities we’ll discuss how you can take next steps in evaluating the solutions for your organization and what would be involved in that assessment.
Come and join the Microsoft Fraud Protection product team, a Microsoft Global Black Belt for D365 for Commerce, and a Microsoft MVP in D365 for Commerce to learn more and help answer your questions and provide insights. For specific questions you would like to have discussed in the session, please submit them here: https://forms.office.com/Pages/ResponsePage.aspx?id=vBkjbhG_ikiYD5ihUwqy1cwGHWvSbyRInK_XR0SeKDxUME5DRlI0TTVFODY4UUtEQlhaS0ExNjJWVS4u
To learn more, read about fraud protection here: https://dynamics.microsoft.com/en-us/ai/fraud-protection/
The pandemic has brought on a new set of business challenges while the e-commerce industry has managed to continue growing. It’s time to get the most out of your GP solution to increase your online sales despite today’s business climate. In this session, join us as we discuss opportunities that businesses have experienced from the COVID-19 crisis and how to leverage your Microsoft Dynamics GP investment to grow your e-commerce business. We will provide you with strategies to identify e-commerce opportunities and ways to seamlessly integrate your electronic channels to increase sales and improve operations while providing an enhanced, secure customer experience.
The pandemic has brought on a new set of business challenges while the e-commerce industry has managed to continue growing. It’s time to get the most out of your BC/NAV solution to increase your online sales despite today’s business climate. In this session, join us as we discuss opportunities that businesses have experienced from the COVID-19 crisis and how to leverage your Microsoft Dynamics BC/NAV investment to grow your e-commerce business. We will provide you with strategies to identify e-commerce opportunities and ways to seamlessly integrate your electronic channels to increase sales and improve operations while providing an enhanced, secure customer experience.
Staying connected to customers is more important than ever before. Engaging customers the way they want means empowering organizations to act on insights across the entire journey, build life-long relationships, and create trustworthy selling and service experiences that are consistent, personalized, and always-on. This session will cover key Dynamics 365 product announcements and the partner opportunity to help companies create meaningful customer experiences in a rapidly changing environment.
Staying connected to customers is more important than ever before. Engaging customers the way they want means empowering organizations to act on insights across the entire journey, build life-long relationships, and create trustworthy selling and service experiences that are consistent, personalized, and always-on. This session will cover key Dynamics 365 product announcements and the partner opportunity to help companies create meaningful customer experiences in a rapidly changing environment.
How three Microsoft customers are delivering a great customer experience: fashioned around what buyers want, rather than what’s convenient for the seller.
I read through Oracle EVP Steve Miranda’s Miranda blog post released this morning as Oracle kicks off its Modern Customer Experience event in Las Vegas.
SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
