AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
Search Results: customer experience (1999)
Organizations that can meet their customers’ need throughout all stages of the relationship are more likely to achieve important financial objectives — from lowering customer acquisition costs to increasing average value contract sizes to boosting profitability.
IT services provider Kyndryl and Microsoft are joining forces to develop new generative AI use cases for customers. Kyndryl also detailed better-than-expected financial results.
AWS unveils a game-changing Cyber Insurance Program to address common challenges in the cyber insurance market, offering quick quotes, multiple insurer options, and use of AWS services for streamlined assessments.
New data privacy protections clarify how US businesses must safeguard EU citizens’ data. Learn the agreement’s three core elements.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
Building on a solid base of cost savings in financial use cases, process mining is delivering major new benefits: optimizing ERP migrations and improving processes that directly impact customers.
Celonis co-CEO Alex Rinke lists scalability, innovation, and embedded knowledge as his firm’s top three differentiators in a discussion for Process Mining Battleground.
Rob Enslin, co-CEO of UiPath, discusses the company’s turnkey automation platform and its long history with artificial intelligence (AI) as part of the Process Mining Battleground.
Process mining provides CFOs with the ability to evaluate the efficiency of customer-facing processes, optimize standard procedures, and strike a balance between customer experience and process efficiency, offering significant business value.
The cloud vendor-agnostic expertise of value-added resellers (VARs), managed service providers (MSPs), and agents are shaping enterprises’ digital future.
By providing a data-driven perspective on existing processes and enriching this understanding with AI, process mining can reveal customer experience inefficiencies and recommend improvements.
As the insurance industry runs on vast amounts of data, Workday provides a unique approach to meet insurance customer needs.
Bob Evans shares details of six customer stories who have implemented SAP’s S/4HANA Cloud.
Applications of generative AI within the entertainment industry can have a huge influence on how people consume media.
The global tire brand Pirelli has launched a series of online ordering enhancements to boost customer experience. They’re built on several Salesforce apps.
Bob Evans and Bonnie Tinder discuss takeaways from recent Oracle Summits that they have both attended in the latest Cloud Wars Live episode.
In this excerpt from the Data at Scale digital event, AWS General Manager, WW ISV Alliances & Marketplace, Chris Grusz, describes AWS’s approach to its customers and partners network.
Certinia CEO Scott Brown tells Bob Evans how automation frees up service workers from low-value work, creating an enhanced employee experience.
Qlik recognized a series of customers and partners — including Merck, Honda, and HARMAN — for excellence in analytics and digital transformation.