Google Cloud introduced AI-driven tools like the SOW Analyzer and Bot-Assisted Live Chat to help partners streamline processes, improve support, and enhance customer service delivery.
Search Results: customer experience (2021)
With CEOs leading the charge, AI is redefining how businesses function across all sectors, and Oracle’s market surge is just the beginning of a seismic economic shift.
IBM unveils watsonx.data integration and intelligence software to streamline and operationalize unstructured enterprise data for AI-driven innovation.
Sample app highlights how MCP can equip users with the industry-specific data they require from a diverse set of external tools and systems, working alongside a powerful AI orchestration engine.
EY’s leaders discuss how their partnership with ServiceNow is transforming compliance and AI deployment across industries like finance and manufacturing.
Once doubted, Oracle’s cloud strategy pays off big as it reports a 41% RPO surge and forecasts FY26 cloud growth over 40%, led by relentless AI infrastructure demand.
Discover how Deutsche Telekom cut costs and boosted service delivery by leveraging AI-driven automation from Juniper Networks and ServiceNow.
Microsoft and ServiceNow collaborate to advance AI-powered agent-to-agent communication.
Sam Altman’s Snowflake Summit keynote was clear: curiosity and rapid iteration are key to AI success.
Security software leader weighs in on agent security considerations, his firm’s partnership with Microsoft for Copilot Studio, and security of emerging agent-to-agent communication protocols MCP and A2A.
Google Cloud applies AI to data management, integration of widely used developer environments, and enterprise-grade storage.
Google reveals its bold vision for Gemini as a universal AI assistant capable of planning and simulating real-world experiences.
Businesses must manage change and adoption before achieving full AI integration.
Workday leaders Shane Luke and Ali Fuller discuss navigating GenAI in the enterprise, highlighting their Agent System of Record and a pragmatic three-phase customer adoption framework.
SAP COO Sebastian Steinhaeuser shares how internal AI use and strategic agility are driving innovation for SAP and its half-million customers.
This week’s Build conference featured a new round of AI agent interoperability initiatives from Microsoft, with a particular focus on Model Context Protocol (MCP) and new servers.
Security executive Krista Arndt explains how Security Copilot, agents improve response time to security incidents, accelerate training of new security professionals.
Workday introduces a centralized approach to managing digital labor with its Agent System of Record, aligning human and AI workflows for enterprise clarity.
From AI in org charts to redeploying humans to developing products and services for top-line growth, top executives are evolving their businesses to capitalize on a range of AI-driven opportunities.
Analysis finds a decline in maturity when it comes to using and measuring AI’s impact, but provides clear indication of the traits, and approaches, that establish companies as AI leaders.