Toni Witt explains why Starbucks Odyssey, an extension of the company’s loyalty program that lets customers earn NFTs, is so innovative.
Search Results: customer experience (2136)
Omnichannel is no longer a “nice to have.” It’s a requirement. Scott Vaughan shares essential approaches for B2B sales in particular.
Bob Evans and Chris Lochhead talk the opportunity brands have to get back to human-centered customer service amid over-reliance on AI & bots.
Mirada Studios’ Creative Director Robin Resella discusses how the evolution of 3D art, AI creative tools, and the ‘Unreal’ engine will power the next stage of creative development in the Metaverse.
Kyndryl extends reach of its Digital Workplace Services with deeper ties to virtual desktop leader Citrix, expanded Singapore Airlines deal.
At its customer conference, UiPath details new automation development capabilities, expanded Microsoft partnership, and big customer wins.
Supply chain leaders have endured epic disruption in the past couple of years but show strong resolve to focus on customers and innovation.
Indirect routes are becoming more common when delivering goods and services, which is why third-party distribution is required to keep your customers happy and loyal, explains Janet Schijns.
Workday on helping CFOs, CHROs, and CIOs use data and insights to thrive in times of enormous and escalating change. Sponsored by Workday.
In this Cloud Wars Expo News Desk interview, SAP’s Kai Finck discusses the company’s approach to supply chains, sustainability, data privacy, the partner ecosystem, and co-innovation.
UiPath beat expectations, lowered its forecast, and emphasized how customers are looking for fast time to value in a choppy environment.
HPE touts the critical value of hybrid cloud for customers. C3 AI shifts to consumption-based pricing. MongoDB sees robust demand.
In this Cloud Wars Expo Moment, University of Michigan professor Venkat Ramaswamy uses Netflix as one example of connecting with users on their real-world experiences.
In this Cloud Wars Expo Moment, Cloud Wars Founder Bob Evans and Acceleration Economy analyst Scott Vaughan each examine the “next step up” from customer satisfaction.
Bonnie Tinder of Raven Intelligence dives into how business leaders get the most out of events for their customers.
In this Cloud Wars Expo News Desk interview, Google Cloud VP of Global Strategic Customers and Industries Umesh Vemuri discusses digital sovereignty, Web 3, and more.
In this Cloud Wars Expo ICB Moment, Workday’s Sharon Schell talks about IT, business agility, and employee experience as centerpieces of the company’s hospitality customer relationships.
AWS has surpassed Microsoft and Google Cloud in claiming the majority of Snowflake customers who use its data cloud solutions.
In today’s Cloud Wars Minute, Bob seeks an explanation for why AWS has captured 80% of Snowflake customer partnerships, dwarfing the efforts of cloud competitors.
Natural-language processing (NLP) can benefit virtual worlds in many cross-sectional ways. Kieron Allen outlines a few use cases.