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Home » How the Southwest Airlines Meltdown Highlights Technical Debt
Data Modernization Minute

How the Southwest Airlines Meltdown Highlights Technical Debt

Wayne SadinBy Wayne SadinJanuary 5, 2023Updated:March 20, 20232 Mins Read
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In episode 43 of the Data Modernization Minute, Wayne Sadin continues his discussion on the recent meltdown of Southwest Airlines as an example of why boards and C-suites should care about technical debt.

Highlights

00:36 — Wayne defines technical debt as the sum total of all the maintenance that should have been done on an organization’s systems.

01:06 — At the board level, technical debt entails systemically ignoring maintenance. Although it may seem as if a system is running just fine, it still needs updating; not maintaining software creates problems.

Which companies are the most important vendors in data? Check out the Acceleration Economy Data Modernization Top 10 Shortlist.

02:27 — C-suite executives must ask, “Are we doing the maintenance we should be to maintain our cybersecurity posture and our capacity to minimize risk?” The C-suite must be accountable while ensuring that it’s allotting the budget to do so. Wayne encourages CIOs, boards, and C-suite execs to be firm and discuss the concept of technical debt.

03:51 — Many organizations are carrying enormous amounts of technical debt. If you’re an investor, be looking at alternative investments and ask questions such as:

  • What technical debt am I buying?
  • What is it going to cost me when I make an acquisition?
  • What impact does this have on my investment risk and my payback over time?
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Wayne Sadin

CIO, PriceSmart
Cloud Wars Advisory Board Member

Areas of Expertise
  • Board Strategy
  • Cybersecurity
  • Digital Business
  • Website
  • LinkedIn

Wayne Sadin, a Cloud Wars analyst focused on board strategy, has had a 30-year IT career spanning logistics, financial services, energy, healthcare, manufacturing, direct-response marketing, construction, consulting, and technology. He’s been CIO, CTO, CDO, an advisor to CEOs and boards, Angel Investor, and independent director at firms ranging from start-ups to multinationals.

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