Anschuetz advised those in attendance to review their calendars and categorize their meetings as a way to ensure they remain customer focused: “What percent are internal BS with respect to your firms and how many are specifically and explicitly about figuring out or addressing a customer or market need?” Anschuetz and Lochhead both railed against the use of the term “internal customer,” noting there’s only one customer, and that’s the one that buys your product.
Finally, a few words on the state of hiring: Salary wasn’t employees’ top need or expectation in the hiring process. In fact, it was fifth, but it became number one in recent years “because that’s all we left them with. We took out the soul of the company – the meaning and the purpose,” said Anschuetz.
Starting today, the full version of the fireside chat featuring Christopher Lochhead and Christian Anschuetz, along with more than 40 hours of cloud education content and more, is available for free to all conference attendees and Acceleration Economy subscribers. Click here to sign up for your free on-demand viewing pass.
All images by Don Feria.
